- Manage HR employee queries and employee data change transactions through a ticketing system into workday HCM
- Manage recruitment and post recruitment employee activities
- Meet SLA's around Timeliness and Quality
- Has good communication skills to be able to respond to employees queries through tickets, chats
- Create and SOP and detailed FAQ's around the AS-IS and To-BE benefits process
- Follow compliance and quality guidelines to ensure correct information is provided for all queries.
- Transfer to relevant leads, onshore counterparts for all Tier 2 transactions as per the defined process
- Escalate high priority cases for immediate intervention
- Experience using Workday HRM modules
- Graduate or Masters in Human Resources or equivalent
- With overall 3+ years of work experience in HR
- Workday HRM experience
- Experience and sound understanding of the Talent Acquisition, HR processes with minimum 1-2 years of experience in managing employee queries and transactions.
- Passion for delivering great employee experience.
- Fluent in English and Japanese (non-native speaker, prefer to have JLPT N1, N2 or N3)
- Experience working with HR systems (Workday, SF) and workflow systems (SNOW, Zendesk etc) would be added advantage.
- Strong problem-solving skills, ability to manage conflict and attention to detail
- Need to be passionate about employee experience, be energetic and drive and efficiently manage resolution of every employee query and transaction
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People Process Advisor - Kuala Lumpur, Malaysia - Cognizant Technology Solutions
Description
Role summary:
This role supports with managing employee queries and data administration in Japanese language for activities such as talent acquisition, employee data change transactions, compensation and benefit, people operations and administration, L&D for client employees. Develops a strong understanding of the client organisation and responds appropriately to employee queries originating through multiple channels and updates employee records on workday
Core Responsibilities:
Requirements, Knowledge, Skills and Abilities:
About Cognizant:
Cognizant (Nasdaq: CTSH) engineers modern businesses. We help our clients modernize technology, reimagine processes and transform experiences so they can stay ahead in our fast-changing world. Together, we're improving everyday life. See how at or @cognizant.
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