Jobs
>
Kuala Lumpur

    IT Service Lead Analyst - Kuala Lumpur, Malaysia - The Cigna Group

    The Cigna Group
    The Cigna Group Kuala Lumpur, Malaysia

    2 weeks ago

    Default job background
    OTHER
    Description

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role is varied and will be looking at our IT Processes, Service Excellence Metrics, IT audit requests, supporting the technology teams conducting compliance assessments, identifying areas of improvement, and ensuring timely closure of audit findings with a forward-thinking approach to automation. You will work closely with our IT cross-functional teams to maintain accurate procedure documentation and promote a culture of compliance through new ways of working.

    You must be well-rounded, inquisitive highly motivated, self-starter that works best in a collaborative, dynamic, and agile environment. Excellent communication skills (written and oral) are essential to this position as the role will interface with on- and off-shore resources, business owners, enterprise architects, security, and infrastructure resources. An IT Service Excellence Analyst needs to be resilience and demonstrate the ability to multi-task multiple projects to tight deliver timescales.

    Job Description:

    Key Responsibilities:

    • Monitor and review departmental procedure documentation to ensure accuracy, completeness, and compliance with internal policies, regulations, and industry standards.
    • Collaborate with various technology team leads on/offshore to develop action plans for addressing compliance issues and track progress towards closure.
    • Develop, maintain, scope, and monitor an up-to-date repository of compliance findings, and leading towards corrective actions in a positive timely manner.
    • Identify and assess potential risks and vulnerabilities related to our IT Infrastructure Services to drive improvement.
    • Develop, Evaluate, Prepare, and distribute regular monthly reports on IT Service status, trends, and improvement initiatives.
    • Identify process improvements and recommend solutions for streamlining operations and improving efficiency.

    Desired Traits:

    • Proactive, with the ability to adjust or flex approach based upon the situation at hand.
    • Ability to partner and build relationships across the organisation to collaboratively achieve goals.
    • Ability to communicate effectively and concisely with their team, Stakeholders and Management.
    • Proactive and Inquisitive approach to continuous learning and development, seeking to enhance and expands one's knowledge and skills.

    Required Experience / Qualifications

    • 5+ years of IT Service Management experience
    • IT Compliance Knowledge
    • Ability to facilitate and proactively organise meetings.
    • Excellent Analytical Skills
    • Attention to Detail
    • Problem Solving and critical thinking skills.
    • Must be a Self-starter and can work with minimal information.

    Desired Experience / Qualifications

    • Experience with Jira.
    • Regulatory Knowledge (SOX, GDPR, ISO9001, ISO27001)
    • Audit Tools and Technologies

    About The Cigna Group

    Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
  • Cognizant

    Lead, Data Analyst

    1 week ago

    Cognizant Kuala Lumpur, Malaysia

    **Position**:Lead, Data Analyst · **Work Location**:Kuala Lumpur, Malaysia · **Responsibilities**: · - Recommending and implementing solutions to mitigate repeat product issues · - Taking ownership and responding to open support tickets · - Closing open support tickets by adherin ...

  • Cognizant Technology Solutions

    Lead, Data Analyst

    1 week ago

    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    **Position**: Lead, Data Analyst · **Work Location**: Kuala Lumpur, Malaysia · **Responsibilities**: · - Recommending and implementing solutions to mitigate repeat product issues · - Taking ownership and responding to open support tickets · - Closing open support tickets by adher ...

  • TribeHired

    Business Analyst Lead

    1 week ago

    TribeHired Kuala Lumpur, Malaysia

    **Designation**:Business Analyst Lead · **Vertical**:Global Delivery · The position will be a part of Company's S.P.A, offering Digital Solutions in BFSI sector focusing on primarily Analytics & Scoring services, Credit Management solutions, Decision solutions, Collections, Digit ...

  • Oracle

    Lead Credit Analyst

    1 week ago

    Oracle Kuala Lumpur, Malaysia

    Lead Credit Analyst · **Applicants are required to read, write, and speak the following languages***: English, Chinese-Mandarin, Korean · **Preferred Qualifications** · 3. 2 to 4+ years of experience in Credit & Collections function · 4. High proficiency levels in analyzing fina ...

  • bp

    Contracts Lead Analyst

    3 weeks ago

    bp Kuala Lumpur, Malaysia

    Job summary · **Entity**: · Finance · **Job Family Group**: · Finance Group · **Role Synopsis** · - The role of the Contracts team is to drive overall consistency in contracts at a global level while still allowing for regional variation that may be required due to specific count ...

  • AIA

    Lead Analyst, Ls

    1 week ago

    AIA Kuala Lumpur, Malaysia

    Are you ready to shape a better tomorrow?_ · AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer ...

  • The Cigna Group

    IT Service Lead Analyst

    2 weeks ago

    The Cigna Group Kuala Lumpur, Malaysia

    The IT Service Excellence Analyst role within the Infrastructure Department of Cigna International Health organisation. You will be lead on monitoring and ensuring adherence to internal procedures, regulatory requirements, and industry standards within the organisation. This role ...

  • Deutsche Bank

    Lead Mi Analyst

    5 days ago

    Deutsche Bank Kuala Lumpur, Malaysia

    The Lead MI Analyst is responsible for leading and managing a team of MI Analysts in the development and delivery of management information (MI) solutions for the business. The Lead MI Analyst will be responsible for ensuring that MI solutions are aligned with the business strate ...

  • S&P Global

    Lead Research Analyst

    1 day ago

    S&P Global Kuala Lumpur, Malaysia

    **About the Role**: · **Grade Level (for internal use)**: 11 · Lead Research Analyst & Manager, Agricultural Sustainability, Agri business Research · **The Team**: We are currently looking for a Agricultural specialist to join S&P Global Commodity Insights ' dynamic Agribusiness ...

  • SWIFT Financial Messaging Services

    Lead Business Analyst

    5 days ago

    SWIFT Financial Messaging Services Kuala Lumpur, Malaysia

    About the Role · Our company progresses on making international transactions faster, smarter, and better, in a constantly changing world and a competitive marketplace. Innovations in the cross-border payments landscape are introduced, new technology enables new opportunity. At th ...

  • TRanglo

    Business Analyst Manager/lead

    3 weeks ago

    TRanglo Kuala Lumpur, Malaysia

    **Role and Responsibilities** · - Lead and manage project/BAU team of business analysts, providing mentorship, guidance, and support to ensure their professional growth and development. · - Oversee project/BAU timeline for timely release for project/BAU. · - Define and implement ...

  • AIA

    Lead Analyst, Actuarial

    4 days ago

    AIA Kuala Lumpur, Malaysia

    Are you ready to shape a better tomorrow?_ · AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer ...

  • AIA

    Lead Analyst, Operations

    1 week ago

    AIA Kuala Lumpur, Malaysia

    Are you ready to shape a better tomorrow?_ · AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer ...

  • CAPCO

    Business Data Analyst Lead

    2 weeks ago

    CAPCO Kuala Lumpur, Malaysia

    **ABOUT CAPCO** · Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on ...

  • Manpower Staffing Services (Malaysia) Sdn Bhd

    Market-analyst Team Lead

    2 weeks ago

    Manpower Staffing Services (Malaysia) Sdn Bhd Kuala Lumpur, Malaysia

    **Marketing strategy & data insights** · - Data Analytics (ability to crunch data and provide insights & business recommendation) · - Reviewing business performance and expanding opportunities in Organized Channel for route planning process, operational matter with accounts, mark ...

  • AG Staffing Malaysia

    Kyc Analysts/team Lead

    2 weeks ago

    AG Staffing Malaysia Kuala Lumpur, Malaysia

    **KYC Team Lead & Subject Matter Expert** · Expert in understanding KYC process and Global Regulation including Screening related activities. · - Strong KYC experience working with large financial institutions or regulatory bodies · - Experience in reviewing adverse Media screeni ...

  • LSEG (London Stock Exchange Group)

    Lead Research Analyst

    5 days ago

    LSEG (London Stock Exchange Group) Kuala Lumpur, Malaysia

    Role Responsibilities- Conduct in-depth investigative research on specific AML/CFT related issues related to Pakistan and greater South Asia region such as sanctions, organized crime, human trafficking, wildlife trafficking, cybercrime, and related threat finance research.- Analy ...

  • CAPCO

    Business Data Analyst Lead

    3 weeks ago

    CAPCO Kuala Lumpur, Malaysia

    **ABOUT CAPCO** · Capco is a global technology and business consultancy, focused on the financial services sector. We are passionate about helping our clients succeed in an ever-changing industry. You will work on engaging projects with some of the largest banks in the world, on ...

  • AIA

    Lead Analyst, Identity

    1 day ago

    AIA Kuala Lumpur, Malaysia

    Are you ready to shape a better tomorrow?_ · AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer ...

  • Agensi Pekerjaan Synopsis Sdn Bnd

    Cloud Security Lead Analyst

    2 weeks ago

    Agensi Pekerjaan Synopsis Sdn Bnd Kuala Lumpur, Malaysia

    **Lead Analyst, Cloud Security Operations** · **Responsibilities**: · - You are required to provide regular updates about team progress to Senior Management and other Stakeholders · - You have to responsible for all operational tasks are completed within the agreed SLAs · - You h ...