Goh Yan Yun

Hi, I am Goh. Looking for a stable jobs.

Apr 2023 - Present (6 months) 

Leather Raw Materials Purchasing Manager
Employer: Kom Technologies (M) Sdn Bhd
Position level: Senior Executive
Sector: Construction of buildings
Job description:

1. Ensure cost effective procurement of items & services of the company 

2. Ensure all orders are executed & timely delivery of items ordered 

3. Handle price negotiations for items or services & periodic price review 

4. Plan & work closely with Production & Maintenance dept inventory levels of material/products to ensure continuous supply to meet production needs & prevent production stoppages. 

5. Monitor the quality & timeliness of materials and goods supply

Mar 2022 - Mar 2023 (1 year 1 month) 

Sales Executive
Employer: Art Fibreglass Sdn Bhd
Position level: Senior Executive
Job description 

1. Monitor WhatsApp, WeChat and relevant software application to follow up the customer’s order. 

2. Assist sales team to preparequotation, PO, consignment note and price list. 

3. Attend walk in customers.

4. Assist in correspondence with customer by email and to follow up and resolve customer complaints. 

5. Able to solve the problems that faced by customer and provide useful solution. 

6. Received order and able to process the customer requirement regards the products. 

7. Pick up the phone and answer to customer's enquiry. 

8. Assist to follow up on the status of the order and monitor closely. 

9. Update customer on the ETA (estimated time of arrival).

10. Ensure the integrity of client information maintained in the database system. 

11. Ensure prompt following up to ensure the stock will be delivered to customer on time. 

12. In the event not able to fulfill customer requirement on the order or delivery date, contact customer immediately to provide alternative solution. 

13. Ensure the payment for all orders have been collected according to payment terms. 

14. Checking the order has been typed correctly and process to production. 

15. Provide technical support to sales team for any related request, inquiry quotation, or confirmation. 

16. Verify product's pricing and update new pricing for customer. 

17. Prepare sample and chop the sticker. 

18. Prepare data for software programmer, testing, find out the system error and provide solution.

Sep 2021 - Dec 2021 ( 4 months) 

Administrative Assistant
Employer: Success Forever Construction&Maintenance Pte Ltd
Position level: Junior Executive
Sector: Construction of buildings
Job description 

1. Admin paper work. 

2. Preparing agreement and invoices. 

3. Answering phone calls and taking messages 

4. Prepare daily time table for workers. 

5. Data entry. 

6. Liaising with customers. 

7. Check and reply email.

Jan 2021 - Aug 2021 (8 months) 

Customer Service Representative
Employer: Anjie International Express PTE LTD
Position level: Senior Executive
Job description 

1. Handle customers’ enquiries and order taking. 

2. Administer pricing updates and assist in stock management. 

3. Ensure customers’ orders are processed and fulfilled promptly. 

4. Assist in handling customers’ issues and achieve 100% customer satisfaction at all
times 

5. Work closely with internal departments to achieve Company’s objectives 

6. Give recommendations and suggestion on area of improvement through conducting of customer surveys and other means. 

7. Assist Customer Service Supervisor in implementing work processes, enhance productivity, effectiveness and efficiency.
 

Jan 2020 - Dec 2020 (1 year)

Restaurant Manager
Employer: Berit International Pte Ltd
Position level: Manager
Related skills: Arrange special events | Control of expenses | Ensure tableware is
ready for use | Handle customer complaints | Identify customer's
needs | Identify suppliers | Maintain customer service | Manage
restaurant service | Manage staff | Manage the customer experience |
Monitor customer service | Monitor work for special events | Train
employees
Sector: Food and beverage service activities
Job description 

1. Answer all phone calls. 

2. Check and reply the email. 

3. Arrange seats for reservations. 

4. Issue payment for monthly expenses for all branches 

5. Prepare and schedule employees’ working time and report to accountant monthly. 

6. Assist in maintain company’s asset in system.

SPM / O Level

Graduates at Chong Hwa High School (2014-2019)