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    Customer Admin Executive - Kuala Lumpur, Malaysia - Agensi Pekerjaan EPS Consultants Sdn Bhd

    Agensi Pekerjaan EPS Consultants Sdn Bhd
    Agensi Pekerjaan EPS Consultants Sdn Bhd Kuala Lumpur, Malaysia

    5 days ago

    agensi pekerjaan eps consultants sdn bhd background
    Full time Upper Management / Consulting
    Description

    Client Company: Cleaning Solution Provider

    Location: Kuala Lumpur

    Position: Permanent

    Remunuration: Basic + Quarterly Incentive + OT Pay

    Responsibilities:

    • To ensure timely order processing, feed-back and meeting customer delivery expectation.
    • Answer the customer enquiry, handling customer's request or complaint, and feed-back customer on timely manner.
    • Handle the sales & service enquiry, order, and enquiry process be able to meet company and customer expectation.
    • Manage documents for job deployment & generate daily report for new PO and sales done.
    • Issue service quotation.
    • Follow up quotation with customers.
    • Follow up Service jobs status with Service Team.
    • Invoicing for completed job.
    • Send invoices and statement of account to customers.
    • Manage parts availability for repair jobs.
    • Any adhoc tasks to be assigned.

    Requirements & Qualification:

    • Experience with CRM system will have better advantage
    • At least with 2 years of strong experience in customer care management.
    • Strong communication and good attitude on achieving high effectiveness and efficiency.
    • MS office application with good understanding or readiness to learn.
    • Strong in problem solving, communication, customer handling and decision-making skill.
    • Timely reporting and result oriented
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