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George Town

    Customer Relations Coordinator - Penang, Malaysia - Kei Mummy Trading

    Kei Mummy Trading
    Kei Mummy Trading Penang, Malaysia

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    Customer Support

    • Serve as the main point of contact for customers, creating bill, resolving complaints, and providing assistance through various channels such as live chat and voice calls.
    • Respond to customer queries promptly, ensuring timely and accurate information delivery to enhance customer satisfaction.

    Administrative Duties

    • Assist in managing daily administrative tasks, including data entry, filing, organizing documents, and maintaining records.
    • Manage office supplies and equipment, ensuring their availability and functionality.
    • Help maintain office cleanliness and organization, creating a conducive working environment.

    Order Processing And Inventory Management

    • Process customer orders and ensure accurate and timely order fulfilment.
    • Update inventory records

    Job Requirements

    • At least SPM or above
    • Proven experience in customer service and administrative roles.
    • Able to speak in Mandarin (is a must) and basic English
    • Excellent organizational and time management skills to handle multiple tasks effectively.
    • Proficient in using computer software, including Microsoft Office Suite (Word and Excel) and customer service platforms.
    • Ability to remain calm under pressure and manage challenging customer situations with empathy and professionalism.

    Job Benifits

    • EPF & SOCSO
    • Annual Leave
    • Medical Claim


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