- To recover the system in the shortest reasonable time.
- Respond to Customers' concern and complaints in an adequate manner.
- To have a sense for customer's requirements and proactive thinking to turn the requirement into action.
- To provide support to Customers for the system installed during office hours.
- To provide 24x7 shift rotation
- Be the single point of contact between customer and back office level 2 support team located in Kelana Jaya office.
- Assist in commissioning and deployment during project implementation phase.
- Possesses adequate trouble-shooting skill and has the capability to rectify the problem individually before engaging level 2 support.
- Provide on-site assistance, regular system inspection and maintenance service on site.
- Bachelor's degree in Computer Science / Information Technology or equivalent.
- Knowledge and experience in Java programming.
- Minimum 2 years of relevant working experience
- Independent and able to work under pressure to resolve problem on-site.
- Strong analytical and problem solving skills.
- Proactive with a strong customer and team focus.
- Working experience in automated material handling system is an added advantage but not essential.
- A highly motivated and innovative team player.
- Willing to station at site during the 2 years contract duration and to work on day shift.
- Must be willing to be based at Pengerang, Johor
- Efficient time management.
- Compliance to Safety regulations.
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System Operations Engineer - Johor, Malaysia - Agensi Pekerjaan Asia Recruit Sdn Bhd
Description
Company ProfileOur client is one of the most recognizable brands within their industry. With dynamic growth and innovation within the globe, they are well-positioned to maintain market leadership into the future. They are currently on the lookout for an exceptional candidate to join them as System Operations Engineer to provide 24/7 support at customer site.
Job Responsibilities: