Jobs
>
Kuala Lumpur

    Community Customer Service - Malaysia, Kuala Lumpur - Shopee

    Shopee
    Shopee Malaysia, Kuala Lumpur

    3 days ago

    Shopee background
    Full time Technology / Internet
    Description

    Job Description:

    • Engage with community members promptly and professionally, both online and offline, through various channels such as email, and social media platforms.
    • Provide timely and accurate responses to users inquiries, addressing their questions, concerns, and technical issues related to products, services, or policies.
    • Demonstrate in-depth knowledge and understanding of the organization's products knowledge, services, and community guidelines to effectively assist customers and ensure compliance.
    • Troubleshoot and resolve customer issues, escalating complex cases to senior support agents (CCS SEAL) or other teams as necessary, while maintaining ownership of the case until resolution.
    • Proactively monitor community Group and social media platforms to identify and address emerging trends, issues, or potential customer concerns.
    • Collaborate with cross-functional teams such as Seller Ops, Marketing, and provide feedback, suggest improvements, and advocate for users needs and preferences.
    • Encourage positive relationships with community members by being approachable, empathetic, and attentive to their needs. Building trust and rapport is crucial to creating a supportive and engaged community
    • Contribute to the development and maintenance of the organization's knowledge base, community resources, and self-help materials to facilitate Users self-service.
    • Stay up to date with industry trends, product updates, and users feedback to continuously improve customer support processes and contribute to the growth of the organization.

    Requirements:

    • Previous experience in customer service, User experience, Seller Ops or community support roles within minimum 1 to 2 year experience is highly preferred.
    • Strong communication skills, both written and verbal, with the ability to convey complex information in a clear and concise manner.
    • Excellent problem-solving and decision-making skills to provide accurate and effective solutions to customer inquiries.
    • Empathy, patience, and a customer-centric mindset to handle User concerns regardless buyer or seller and provide exceptional service.
    • Ability to work in a fast-paced environment and effectively manage multiple customer interactions simultaneously.
    • Familiarity with Excel, and basic understanding of CRM tools.
    • Basic technical knowledge to troubleshoot common issues related to applications, or online platforms.
    • Ability to work independently and collaboratively within a team to achieve common goals.
    • Flexibility to adapt to changing priorities, users needs, and work schedules, including occasional weekends or evenings.
    • Passion for building and nurturing online communities, promoting positive interactions, and driving customer satisfaction.
  • Best Com Malaysia Sdn Bhd

    Customer Service Specialist

    3 days ago

    Best Com Malaysia Sdn Bhd Malaysia, Kuala Lumpur Full time

    Job Responsibility · Job Requirements · Job Benifits · ç¦å1⁄4 · EPF · SOCSO · å èa · å1 ́å · æä3⁄4å1è­ · 季度å红 · Benefits · EPF · SOCSO · Annual incremental · Annual leave · Medical benefit · Training will be provided · Career development · ...

  • Language Talent Solutions

    Video Streaming Platform Customer Service

    3 days ago

    Language Talent Solutions Kuala Lumpur, Malaysia

    **ポジション: 動画配信サイトのカスタマーサービス(インフルエンサー対応)** · **職務概要**: · 動画配信サイトのカスタマーサービス(インフルエンサー対応)は、インフルエンサーやクリエイターとの関係を円滑に管理し、彼らがプラットフォーム上で成功するための支援を提供します。顧客満足度の向上とプラットフォームの成長に貢献することが求められます。 · **主な職務内容**: · - インフルエンサーやクリエイターからの問い合わせや要望に対応する。 · - インフルエンサーやクリエイターとの関係を構築し、信頼関係を築く。 · - インフルエンサーやク ...

  • Amzone management sdn bhd

    Customer Service Associate

    2 days ago

    Amzone management sdn bhd Kuala Lumpur, Malaysia

    ** **所需语言:英文,中文(一定) · ** **至少**SPM / STPM / Diploma / Degree **或以上 · ** **至少**1*年金融相关知识( **crypto**,*stock **, **forex**) · 职责: · ** **利用**Livechat**等在线聊天工具,处理实时聊天和邮件等信息,了解用户需求,解答所有与产品或服务相关的问题,做好咨询服务工作 · ** **及时反馈用户在使用过程中存在的问题,并做好问题的收集和整理工作; · ** **积极响应客户投诉,妥善解决客户问题,安抚客户情绪,避免客诉升级 ...

  • Great Leo Medic Sdn Bhd

    Customer Service Officer

    2 weeks ago

    Great Leo Medic Sdn Bhd Malaysia, Selangor Full time

    Job Responsibility · HAND WORKING, FAST LEARNING · Job Requirements · MANDARIN SPEAKER (CUSTOMER SERVICE) X1 · ææ ç»éaå3å ̄ (è ̄å­¦ï1⁄4 · æ件 · å欢ææï1⁄4åaåï1⁄4è ̄å­¦ï1⁄4æç­æ · RM bonus+ allowance+ commission · æ¶é ́: 8am -6pmå语ï1⁄4è±è ̄­ï1⁄4é¬æ¥æ · äoå¤å¶ work 5 days (monday to ...

  • Agensi Pekerjaan Sunrise Recruit Sdn Bhd

    Customer Service

    1 week ago

    Agensi Pekerjaan Sunrise Recruit Sdn Bhd Kuala Lumpur, Malaysia

    吉隆坡瑪陽斯里路 · - 5個工作天 · - 高達 RM 4800 · - 最低 SPM · **工作職責:** · - 有效且有效率地識別並解決客戶的疑慮、投訴或問題 · - 及時管理呼入和呼出電話 · **要求:** · - 資格:最低SPM · - 能與講國語的同行聯絡 · - 至少 1 年相關工作經驗 · **如有興趣,請寄履歷或Whatsapp至 ...

  • Hellocare Sdn Bhd

    Customer Service Representative

    1 week ago

    Hellocare Sdn Bhd Kuala Lumpur, Malaysia

    我們正在尋找一位敬業且經驗豐富的線上客戶服務代表加入我們充滿活力的團隊。作為線上客戶服務代表,您將負責透過各種線上管道為我們的客戶提供卓越的服務。 · **_職責:_** · - 能夠按時完成日常值班工作。 · - 提供和支援客戶服務。 · - 及時、準確、專業地處理所有線上查詢。 · - 確保按時向客戶交付高品質的解決方案。 · - 負責諮詢客戶負面情緒並處理客戶投訴。 · - 負責社群媒體互動。 · **_要求:_** · - 至少擁有 SPM 資格。 · - 也歡迎應屆畢業生 · - 具備電腦知識並精通 Microsoft Office。 · - ...

  • ATD Solution (M) Sdn Bhd

    Customer Service Specialist

    6 days ago

    ATD Solution (M) Sdn Bhd Kuala Lumpur, Malaysia

    我們正在尋找一位積極主動、以客戶為中心的個人加入我們的團隊,擔任客戶成功專家。成功的候選人將在確保我們的客戶實現其目標並獲得對我們的產品或計劃的積極體驗方面發揮關鍵作用。如果您熱衷於建立關係、幫助個人實現個人發展成長和提高客戶滿意度,我們邀請您申請這個令人興奮的機會。 · **角色和職責:** · - 與專案團隊合作進行行銷滲透活動,從行銷活動中產生銷售線索,並追蹤所有行銷銷售線索,以幫助實現培訓收入。 · - 支援行銷團隊創建有效的滲透活動,並針對不同的客戶角色調整行銷訊息。 · - 分析客戶的需求和體驗,並向專案團隊提供回饋,以提高專案對客戶的價值。 ...

  • SRG Asia Pacific Sdn bhd

    Inbound Customer Service Representative

    2 days ago

    SRG Asia Pacific Sdn bhd Brickfields, Malaysia

    **職位概要:** · 入站客戶服務代表的角色是透過即時聊天解決客戶投訴。 ICSR需要熱情接待顧客並找出問題。 ICSR 也需要協助客戶進行查詢。 · **義務與責任:** · - 作為入站和出站功能的一部分,透過即時聊天(即時聊天的端到端處理)與客戶進行專業互動,以提供資訊和協助 · - 透過服務請求和故障單升級投訴或請求 · - 所有產品和服務的交叉銷售,包括產品和套餐的所有升級 · - 對要求降級套餐的客戶進行旋轉門嘗試 · 實現生產力標準和目標,同時維持最高水準的客戶服務 · - 承擔管理層指派的任何其他職責 · 您將負責實現個人 (KPI) ...

  • S BUSINESS CONSULTING

    Customer Service Executive

    1 day ago

    S BUSINESS CONSULTING Bangsar South, Malaysia

    職稱: 客戶服務主管 · 工作時間:上午 11 點至晚上 8 點 · 平日:每週輪調5個工作天(含週末) · 工作地點:孟沙南 · 公司背景:馬來西亞新建客戶服務中心,總人數約15人 · 薪資範圍:RM3000 - RM4000 · 職位描述: · - 及時提供良好的客戶服務。 · - 識別並評估客戶的需求以達到滿意。 · - 負責以優質的方式處理所有客戶的詢問和回饋。 · - 管理並確保及時滿足客戶要求。 · - 確保維護準確的系統資料和記錄。 · - 協助介面測試、系統設定測試、問題收集、整合和故障排除。 · - 提供產品相關資訊並協助投標資料的處理 ...

  • Harumio

    Customer Service Executive

    8 hours ago

    Harumio Kuala Lumpur, Malaysia

    提供并建议有效的工作流程,以简化重复性问题 · - 根据标准操作程序处理不同主题的问题 · - 确定客户需求,澄清信息,研究每个问题并提供解决方案和/或替代方案 · - 其他在线客服任务 · - 时刻关注最新韩流潮流动态 · Job Requirements · - 最低学历要求SPM · - 良好的中文和英语书写写作能力 · - 至少1年线上客服经验(必须) · - 能够独立工作 · - 强烈的责任心和自我激励,以及团队合作精神 · - 能够在轮班基础上工作,包括公共假期 · - 韩语能力(TOPIK四级或以上)- 优先考虑 · - 能够立即开始工作 ...

  • CUCKOO INTERNATIONAL (MAL) SDN BHD

    Junior/executive, Customer Service

    1 week ago

    CUCKOO INTERNATIONAL (MAL) SDN BHD Cheras, Malaysia

    **工作職責:** · **有效管理來電。** · - 有效管理來電。 · - 透過電話解決客戶投訴和問題。 · - 聯絡現有客戶進行服務品質電話諮詢。 · - 充當公司的把關人。 · - 保持內部和外部客戶與公司的良好關係 · **要求:** · - 候選人必須至少擁有小學/中學/SPM/"O"水準,高中/STPM/"A"水準/U預科,任何領域。 · - 該職位不需要相關領域的最低工作經驗。 · - 最好是專門從事公共關係/傳播/客戶服務或同等學歷的初級管理人員。 · 必須是自信的溝通者 · - 需要良好的口頭和書面溝通能力 · 強大的電話聯繫處理能力 ...

  • Gratitude Inc.

    Customer Service

    1 day ago

    Gratitude Inc. Kuala Lumpur, Malaysia

    **Role**:Customer Service Executive · **Timings**:Flexible (Permanent) · **Industry**:BPO · **Work Mode**:Work from office · **Functional Area**:ITES / BPO / Customer Service · **Process**:Voice · Key Skills: Customer Relations Customer Service Focus Focused Communication Skills ...

  • Agensi Pekerjaan Elitez Malaysia Sdn Bhd

    Customer Service

    3 days ago

    Agensi Pekerjaan Elitez Malaysia Sdn Bhd Kuala Lumpur, Malaysia

    Remark: · - This job is to work in Singapore · **Salary Range: SGD ** · **Company Information**: · Business Nature: Education · Providing quality tuition and learning programs from primary to tertiary education over 20 years. · **Responsibilities**: · - Acquire a strong working k ...

  • EPS Ventures Sdn Bhd

    Customer Service

    1 day ago

    EPS Ventures Sdn Bhd Kuala Lumpur, Malaysia

    **Position Title: Customer Support — Vietnam Speaker** · **Working Location: Kuala Lumpur** · **Tenure: 1 year contract / Renewable basis** · **Salary: Rm 3800- RM 5000** · **Working Hour: Rotational Shift Basis** · **Responsibilities**: · - Act as point of contact provide consul ...

  • ADV Solutions

    Customer Service

    1 day ago

    ADV Solutions Kuala Lumpur, Malaysia

    Language: Traditional Cantonese+ English (Local only) · Customer Service Representative · Requirement: Degree/Diploma holder with Airlines Customer Service experience with good English communication skills · Working Hour: Rotational Shift · Interview Process: Recruiter screening ...

  • Ultra Moon Sdn. Bhd.

    Customer Service

    1 week ago

    Ultra Moon Sdn. Bhd. Kuala Lumpur, Malaysia

    **About Us**: · Lonkoom Perfume, a distinguished fragrance brand and one of the top 3 MCN institutions in TikTok Malaysia, is seeking a talented individual to join our team. As the proud brand owner of Lonkoom, we are committed to delivering exceptional experiences to our custome ...

  • Language Talent Solutions

    Customer Service

    2 days ago

    Language Talent Solutions Kuala Lumpur, Malaysia

    WE ARE HIRING MANDARIN CUSTOMER SERVICE · Salary Package : RM 4,000-RM 4,500 (Base on Experience) · - Working Days : 5 Working Days 2 Days Off · - Working Hours: 24/7 Rotational Shift · Roles & Responsibilities: · - Participate in activities designed to improve customer satisfact ...

  • Bread Advertising

    Customer Service

    1 day ago

    Bread Advertising Kuala Lumpur, Malaysia

    Our client, an international footwear brand, is looking for a Marketing Manager to join their team in Kuala Lumpur. The office location will be based in Centrepoint, Midvalley City. · **Responsibilities**: · - Responsible for the logistics function on operation, process complianc ...

  • Eteam Workforce Sdn Bhd

    Customer Service

    1 week ago

    Eteam Workforce Sdn Bhd Kuala Lumpur, Malaysia

    This is Niharika from eTeam. We are hiring for below role · Role : Customer Service (Indonesian + English speaker) · **Job Type**: Permanent · Job Location: KL Sentral (Nearby LRT KL Sentral station) · Working Hours: 9AM- 9PM (Monday - Sunday) / 5 Days in a week & Off Days is 2 D ...

  • Sea Whale Technology

    Customer Service

    1 day ago

    Sea Whale Technology Kuala Lumpur, Malaysia

    **Company Introduction** · Fulu Network (Fulu Holdings) was established in March 2009 and is currently listed on the main board of the Hong Kong Stock Exchange. We are committed to becoming the largest and most valuable digital consumer service provider. · Fulu serves more than 1 ...