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    Change Management with QA Manager - Kuala Lumpur, Malaysia - Sputnik Consulting Sdn Bhd

    Sputnik Consulting Sdn Bhd
    Sputnik Consulting Sdn Bhd Kuala Lumpur, Malaysia

    2 days ago

    Default job background
    Full time Technology / Internet
    Description
    Manager, Change Management & QA

    Department:
    Business Technology

    Report to:
    Head, Business Technology


    The Manager of Change Management & Quality Assurance plays a crucial role in ensuring that change requests (CRs) are effectively managed and that the team adopts and implements a robust testing framework and technology.

    This leadership position involves planning, coordinating, and delivering changes to systems or services while maintaining quality standards throughout the development lifecycle.


    • Lead requirement gathering and analysis sessions.
    • Oversee and coordinate the change management process, ensuring all change requests are accurately logged, reviewed, and delivered within the agreed timelines.
    • Work closely with the development team to plan delivery timelines, ensuring that change requests are prioritized and included in the backlog appropriately.
    • Lead the grooming of the backlog, working with stakeholders to clarify requirements and define the scope of work for upcoming sprints.
    • Ensure that the development team adopts a consistent testing framework and employs the latest technologies and methodologies in quality assurance.
    • Develop and maintain the quality assurance strategy and framework, integrating it seamlessly with the change management process.
    • Collaborate with cross-functional teams to ensure quality standards are met across all stages of project delivery.
    • Define and monitor key performance indicators (KPIs) for change management and quality assurance to measure effectiveness and identify areas for improvement.
    • Facilitate regular meetings with stakeholders to report on progress, address concerns, and gather feedback for continuous process improvement.
    • Manage and mentor the Change Management & QA team, fostering a culture of high performance and continuous learning and development.
    • Stay updated on industry best practices in change management and quality assurance, applying this knowledge to improve internal processes.
    • Coach team to strengthen Agile Methodology adoption
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