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Subang Jaya

    Information Technology Manager - Petaling Jaya, Malaysia, Selangor - Etika Group of Companies

    Etika Group of Companies
    Etika Group of Companies Petaling Jaya, Malaysia, Selangor

    1 week ago

    Default job background
    Full time
    Description

    JOB DESCRIPTION

    • The person will be the IT PIC for the entire IT portfolio for ADVEND Group in Malaysia and Singapore.
    • The person will be the application owner for the following key systems and solutions currently in used and any other emerging technologies:
    • MS Dynamics BC (On Premise and SaaS)
    • Infor M3 (ERP for Finance, Procurement, Inventory Management, CRM, etc.)
    • Vending Operating System (VOS)
    • Any emerging technologies to support the vending business
    • Be responsible for developing overall IT plan and roadmap for ADVEND Group and to initiate strategy to modernize the IT portfolio in alignment with Asahi Holdings Southeast Asia (AHSEA) Group IT strategy and framework.
    • Concurrently be responsible for ensuring currently in used systems are running in tip-top conditions by leading, managing, driving and resolving incidents and change requests with ADVEND Group vendors whilst complying with AHSEA IT Service Management (ITSM) policy and procedures.
    • In project – to play as a key IT SME and occasional as the IT Project Manager to lead, own and drive activities and manage the vendor partner to achieve successful project outcomes.
    • Accountable to plan, formulate and deliver ADVEND Group IT and digital strategy in close collaboration with AHSEA Group IT.
    • Develop an IT annual plan to coincide with company annual budget cycle and IT medium-term plan to enable business strategy and direction.
    • Manage and control IT spend as per the approved IT Capex and Opex.
    • Recommend appropriate IT Capex investment and IT priorities to maximize ROI and to enable achievement of business strategy.
    • Build win-win relationship with ADVEND Group vendor partner as well as oversee, manage and drive vendor and internal team to provide satisfactory service by ensuring incidents are resolved timely as per SLA and enhancement are deployed within agreed timeline and quality.
    • Lead, manage and provide the L1/L2/L3 support for live systems in close collaboration with ADVEND Group vendor.
    • Lead, manage, drive and review enhancement or change request initiatives by following the ITSM Change Management process by working closely with key business users and ADVEND Group vendors.
    • As the IT Lead for ADVEND Group by leading, driving and managing tasks/activities in all phases of application development life cycle including analysis, design, development, testing, documentation, deployment and support.
    • Lead, manage and work closely with multi-disciplinary teams from business users and project vendors to internal IT team members.

    REQUIREMENT

    • Minimum 10 years of IT working experience in one or more of the following areas: Vending Machine, Finance, Procurement, CRM, Inventory Management, Service Management, etc.
    • Minimum 5+ years experience in fast moving consumer good (FMCG) or vending business industry but can be waived for candidate exhibiting strong desire to learn and be super self-motivated.
    • Must have experience in one or more of these systems: Any leading ERP systems, sales force automation (SFA), CRM system and vending machine operating systems (optional/ added advantage)
    • Demonstrate strategic acumen in developing IT roadmap and modernization strategy especially adopting emerging technologies (e.g. PowerBI, geocoding, AI, etc)
    • Demonstrate deep knowledge and exposure to ITSM best practices such as incident management, change management, problem management, service fulfilment, etc.
    • Proven extensive experience in IT service operations managing mid to complex portfolio of interlinked applications and multiple AMS vendors located in a geographically diverse location.
    • Demonstrate experience being an IT SME or leading an IT team to deliver systems/solutions in a mid to large project implementation settings.
    • Fluency in both written and spoken English.
    • Preferably to have hands-on working experience in Infor M3 or MS Dynamics BC ERP systems.
    • Preferably to have 3+ full IT project lifecycle implementation.
    • Preferably certified in ITIL Framework, PMP or equivalence.
    • Strong leadership, communication and interpersonal skills.
    • Strong facilitation, influencing and stakeholder management skills at multiple levels within the organization (vertically and horizontally) especially at C-level or top management level.
    • Independent and self-driven to achieve results.
    • Sharp conflict management and problem-solving skills.
    • Works well with high volume of work and within fast-moving environments.
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