M363-KW-C Customer Service Executive - Johor Bahru, Malaysia - Nala Groups

Nala Groups Johor Bahru, Malaysia

1 week ago

Description

Job Code: M363-KW-C(A35)

Position: Customer Service Executive

Salary Package: RM2,500 - RM5,000

Company Background: IT Company

Location: JBCC, JB

Working Days: 5 days (rest days arranged by company)

Working Hours: Rotational shift

Morning Shift: 8am - 5pm

Afternoon Shift: 4pm am

Night Shift: 12am - 8.30am

Benefits: Night Shift Allowance, OT, EPF, SOCSO, EIS

Job Descriptions:

1. Provide customers with support on company's projects through multiple channels such as phone calls, emails, and online chats to solve customer problems and improve customer satisfaction.

2. Handle customer complaints and keep corresponding documentation.

3. Establish and maintain customer relationships, understand customer needs, collect customer feedback, follow up, and promptly convey customer needs and suggestions to relevant departments.

4. Maintain and update the customer service knowledge base to ensure that team members can obtain the latest information and support in a timely manner

5. Actively participate in the optimization of customer service processes to improve customer service quality and efficiency.

6. Work closely with team members and other departments to solve customer problems and needs and improve the overall performance of the team.

7. Collect and analyze customer feedback data, discover customer needs and problems, make improvement suggestions to relevant departments, and improve customer satisfaction and loyalty.

Job Requirements:

1. Diploma in Computer Science, Financial, Business Management

2. Must be able to speak in Mandarin and English

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