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    asset management professional - Malaysia, Kuala Lumpur - Rockwell Automation

    Rockwell Automation
    Rockwell Automation Malaysia, Kuala Lumpur

    1 day ago

    Default job background
    Full time
    Description
    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

    We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us

    Job Description

    Job Description Summary

    Supports pre-sales and post sales customer service functions by assisting customers, company sales and service representatives with questions on equipment returns, repairs, replacements, sales orders and delivery schedules. May serve as the customer contact on technical and service related questions. Audits incoming and outgoing shipments to assure quality and accuracy. Compiles and documents all transactions for data entry.

    Job Description

    The Asset Management Professional (AMP) is an embedded consultant who works with a client to help reduce their MRO demand on the plant floor by executing proven methodologies and leveraging our broad portfolio of services and capabilities. The focus of the AMP is to help the client increase productivity, reduce costs, and improve reliability. The AMP is a key member of our customer support team and interfaces with sales, services management, product groups, and authorized distributors.

    This position is located in Selangor, Malaysia.

    Essential Functions

    • Develop and manage SOP's associated with the repair process at the client location
    • Identify, recommend, and implement process improvements in regards to the MRO/repair process with focus on plant reliability
    • Coordinate and process repair transactions
    • Provide live tracking for all assets repaired or managed
    • Perform daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software.
    • Develop relationships with the key customer stakeholders to identify the customer's key performance indicators. Create program metric reports using RA software and other tools that meet customer requirements.
    • Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management
    • Root cause failure analysis
    • Ability to apply reliability model to improve customers up time and operating equipment effectiveness.
    • Responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided timely and accurately

    Basic Qualifications

    • Bachelors' degree OR equivalent (3-5) years of relevant experience
    • Experience in tire industry will be an added advantage

    Preferred Qualifications

    • Previous experience in commercial or customer relations.
    • Basic knowledge of store room operations, logistics, purchasing, maintenance, or order management.
    • Proficient with Microsoft Office Suite
    • Strong problem-solving skills
    • Ability to collect and analyze data to identify issues and recognize trends
    • Excellent written and verbal communication skills
    • Familiarity in working within an ERP system software environment, especially SAP

    As RAAMP for Goodyear based in Shah Alarm, Malaysia
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