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Shah Alam

    Assistant E-Commerce Manager - Shah Alam, Malaysia, Selangor - HeroMarket (My Hero Hypermarket Sdn Bhd)

    HeroMarket (My Hero Hypermarket Sdn Bhd)
    HeroMarket (My Hero Hypermarket Sdn Bhd) Shah Alam, Malaysia, Selangor

    2 days ago

    Default job background
    Full time
    Description

    Assistant E-Commerce Manager

    Job Description

    • Responsible for overall E-Commerce operations such as to plan, implement and manage the development of all e-commerce strategies in alignment with company goals and objectives.
    • Responsible on monitoring daily e-commerce operations such as order processing, generating daily / weekly reports including product listing, inventory management, customer service, etc
    • Monitor all online enquiries promptly and professionally to improve customer conversion rate, customer service and brand image.
    • Monitor and lead online order fulfillment, inventory, return or exchange issues on the system in a timely manner.
    • Ensure and maintain an accurate product catalog (pricing, copy, imagery,etc.) on all marketplaces and own website.
    • Coordinate internal resources and collaborate with other departments such as operations, marketing, merchandising, Distribution center, IT support and other related departments to improve the overall efficiency of the e-commerce business and its performance.
    • Collaborate with Marketing Team or Vendor on the marketing, design, and operations to set up new products & promotions online.
    • Build and maintain all promotional tools and campaigns (promo codes, gift with purchase, online brand day, etc.)
    • Analyse industry trends such as market, consumers and products, emerging technologies and best practices to continuously improve the online shopping experience.
    • Coordinate on all product and promotional activity on website, ensuring accuracy andtimeliness of input and loading of information into e-commerce platform management system.
    • Ensure outlet budget and sales target set by the Company is achieved.
    • Monitor and analyze sales performance and merchandise mix
    • Maintain awareness of market trends in the online retail industry.
    • Any other ad hoc task assigned by the Management.

    Requirements

    • Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Business Studies/Administration/Management, Marketing, Advertising/Media, Mass Communications or equivalent.
    • Required language(s):Mandarin, English, Bahasa Malaysia
    • At least 3Year(s) of working experience in the E-commerce business/related field is required for this position.
    • Required Skill(s): Online Marketing, Sales & Communication, Google Suite
    • Possess own transport & willing to travel within the Klang Valley area.
    • Familiarity with online content development tools and campaign management
    • Ability to balance multiple priorities and meet deadlines
    • Able to communicate clearly and concisely, both orally and in writing
    • Able to be work to Kampung Baru Subang
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