- Receiving end user calls
- Provide first level resolutions for EUC and Business Applications
- Ticket creation/Categorization / Prioritization
- Ticket escalation to respective Support Group
- Incident resolution and recovery for IT SD/Account Provisioning/L1 EUC/L1 Apps
- Ticket update and Closure.
- Shift coverage – 12*5
- Language requirement – Cantonese & English
- Troubleshooting skills on desktop and applications(MS office, Adobe etc)
- Business application knowledge(L1) for increased FCR
- Troubleshooting skills on VPN connectivity, dial up , wireless routers
- Knowledge on active directory, domain controllers etc
- Exposure to password reset tools
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
- At least user experience with Windows OS
- Min 1 year experience in IT Service Desk / IT Helpdesk
- Good communication skills and customer management experience
- Knowledge on operations/service delivery and ability to manage situations with minimum supervision
- Good Analytical & Coordination skills are essential.
- Basic Customer service skills
- Basic understanding of Computers and Troubleshooting skills required.
- Customer service orientation and ability to work in a team
- Good interpersonal and communication skills
- Customer service orientation and ability to work in a team
- Excellent Soft skill, Communications skills(Voice & Email) to handle global customers
- Ability to perform in adverse situations
- Ability to work effectively in office environment
- Knowledge/exposure on ticketing tools (e.g. Service Now)
- Clear understanding of ITIL V3 & V4 processes and relationship
- Good communication skills and customer management experience
- Strong knowledge on operations/service delivery and ability to manage critical situations with minimum supervisor
- Troubleshooting skills on desktop and applications (MS office, Adobe etc)
- Troubleshooting skills on VPN connectivity, dial up , wireless routers
- Knowledge on active directory, domain controllers, databases etc
- Exposure to password reset tools
- Troubleshooting experience using remote control tools
- Trouble shooting skills and experience in handling Exchange (Outlook)
-
IT Service Desk Agent
1 week ago
PSK Kuala Lumpur, Malaysia本ポジションは、主にNCRグループの顧客やベンダーからのITソフトウェアやハードウェアに関するサポート対応を担っていただきます。 · - L1 と緊密に連携した上での、NCRグループの顧客やベンダーへの技術サポートの提供 · - L1からエスカレートしてくる特別な顧客リクエストへの対応 · - 重要な顧客アカウント、または拡張/プレミアムサービスアカウントへのサービスの提供 · - 問題の根本原因の解決、および問題解決のための手順の通知 · - オンサイトで複数のリソースが必要なジョブに対してのエンジニアの割り当て · - L1のメンターとしての作業負荷 ...
-
Japanese Speaking Service Desk
1 week ago
JAC Malaysia Selangor, MalaysiaContract type: · - Permanent- Location: · - Selangor- Specialisation: · - Information Technology- Reference: · - PR/ Contact details: · - Shuya Looi- Job published: · - August 18, :03**Responsibilities**: · - Provide technical input, solutions and recommendations. Monitors servic ...
-
IT Service Desk Support
4 days ago
SCIKEY Recruitment Shah Alam, Malaysia**Descriptions**: · - To provide 1st level support and troubleshooting. · - To log problems onto HPSM. · - To ensure continuous improvement to the job function · - To submit daily, weekly and monthly helpdesk report to team leader · - To work within Team in a pressurized working ...
-
Service Desk Intern
4 days ago
SRKK Group Shah Alam, MalaysiaTroubleshooting: Diagnose and resolve hardware, software, and network problems. · - Incident Management: Log incidents accurately and prioritize using a ticketing system. · - Customer Service: Provide clear solutions and escalate complex issues when needed. · - Collaboration: Coo ...
-
Service Desk Analyst
6 days ago
PPG Shah Alam, MalaysiaThe Service Analyst role is part of the IT function's Service Management track. You will provide Service Delivery using ITIL methodology best practices, focusing on Incident, Problem, and Knowledge centered support. You will report to the Process Lead, Specialist, and have the op ...
-
Service Desk
6 days ago
Tentacle Technologies MSC Sdn. Bhd Cyberjaya, Malaysia**Position: IT Support - L1 Service Desk** · **Required**: · years of experience in supporting enterprise technologies or equivalent · - Customer service experience · - intermediate knowledge skills of L1 service desk support/ L1 Technical Support · - Microsoft Office Apps, Snow ...
-
Service Desk
1 week ago
Tentacle Technologies MSC Sdn. Bhd Kuala Lumpur, Malaysia**Position: IT Support - L1 Service Desk** · **Required**: · years of experience in supporting enterprise technologies or equivalent · - Customer service experience · - intermediate knowledge skills of L1 service desk support/ L1 Technical Support · - Microsoft Office Apps, Snow ...
-
IT Service Desk
1 week ago
Tata Consultancy Services Kuala Lumpur, Malaysia**About TCS**: · A purpose-led organization that is building a meaningful future through innovation, technology, and collective knowledge. We-re #BuildingOnBelief. · **Please find the job description below.** · **Job Title**: IT Service Desk (English + Japanese (Native Speaker)) ...
-
Service Desk
1 week ago
EPS Ventures Sdn Bhd Bangsar, Malaysia**Position: Service Desk** · **Tenure: Permanent** · **Salary: RM RM 4000** · **Location: Bangsar South** · **Responsibilities**: · - Communicate with customers and providers concerning incoming incidents and log all findings; · - Perform 1st level basic troubleshooting on report ...
-
IT Service Desk
4 days ago
Agensi Pekerjaan Ideal Reliance Sdn Bhd Cyberjaya, Malaysia**What you'll be doing**: · - Spends the required number of hours of online time per day on the phones assisting clients. · - Should resolve cases primarily at desk via remote method. · - Able to own, maintain and resolve all cases which is assigned to you end to end. · - Achieve ...
-
IT Service Desk
1 week ago
EPS Ventures Sdn Bhd Bangsar, Malaysia**Position: Service Desk** · **Tenure: Permanent** · **Salary: RM RM 4000** · **Location: Bangsar South** · **Responsibilities**: · - Communicate with customers and providers concerning incoming incidents and log all findings; · - Perform 1st level basic troubleshooting on report ...
-
Service Desk
4 days ago
Abhidi Solution Private Limited Kuala Lumpur, Malaysia**Job Title: Service Desk (Mandarin)** · **Job Type: Full Time** · **Shift timings: 24/7 Rotational shifts** · **Language Skills: Must be able to speak, read, and write Mandarin** · **Education Leve**l: Fresh graduates are welcome to apply. · Job Level: Entry Level · **Skills**: ...
-
Service Desk
2 days ago
Cognizant Kuala Lumpur, MalaysiaCognizant Kuala Lumpur, MalaysiaPosted 11 hours ago Permanent Competitive · - Service Desk - Cantonese Speaker · **Job summary**: · Providing technical first level support for multiple projects. · - Receiving end user calls · - Provide first level resolutions for EUC and Business ...
-
Service Desk
2 days ago
Cognizant Kuala Lumpur, Malaysia**Qualification**: · - We only consider fresh graduate or less than 1 year experience. · - Any Diploma or Degree graduate can apply · - Must be proficient in Cantonese · - Training will be provided · **Job Summary**: · Providing technical first level support for multiple projects ...
-
Service Desk
4 days ago
Cognizant Technology Solutions Kuala Lumpur, Malaysia**Qualification**: · - We only consider fresh graduate or less than 1 year experience. · - Any Diploma or Degree graduate can apply · - Must be proficient in Cantonese · - Training will be provided · **Job Summary**: · Providing technical first level support for multiple projects ...
-
IT Service Desk Analyst
4 days ago
Ssquad Global Petaling Jaya, MalaysiaDay to day as an executive and tier 1 support Providing desk side support including white glove service to executive team and on site level 1 support to users · - Imaging and re-imaging laptops and desktops setting it up with required configurations for new and existing users. · ...
-
Service Desk Agent
1 week ago
ATS Global Subang Jaya, MalaysiaThe ATS Global Service Desk **provides end-to-end support to our customers in manufacturing environments, 24×7, in multiple languages**. · **Responsibilies**: Process incoming · -**IT service management tool **(ITSM) · - Analyse and resolve most common enquiries using step-by-ste ...
-
Global Service Desk Analyst
6 days ago
JAC Malaysia Shah Alam, MalaysiaContract type: · - Permanent- Location: · - Shah Alam- Specialisation: · - Business Process Outsourcing & Global Business Service- Reference: · - PR/ Contact details: · - Choy Yee Wong- Job published: · - November 28, :59**JOB RESPONSIBILITIES** · - Act as a single point of conta ...
-
Service Desk
4 days ago
Cognizant Technology Solutions Kuala Lumpur, Malaysia**Job summary**: · Providing technical first level support for multiple projects. · - Receiving end user calls · - Provide first level resolutions for EUC and Business Applications · - Ticket creation/Categorization / Prioritization · - Ticket escalation to respective Support Gro ...
-
Service Desk Agent
6 days ago
Agensi Pekerjaan Nixan Mega (M) Sdn Bhd Petaling Jaya, Malaysia**Key Responsibilities**: · - Issue Resolution: Troubleshoot hardware and software problems, identify root causes, and work towards effective solutions. Escalate complex issues to higher-level support as needed. · - Ticket Management: Create, document, and manage service desk tic ...
IT Service Desk - Selangor, Malaysia - Cognizant Technology Solutions Asia Pacific Pte. Ltd.
Description
Providing technical first level support for multiple projects.Key responsibilities:
