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    Customer Service Representative - Penang, Malaysia - Net2source LLP

    Net2source LLP
    Net2source LLP Penang, Malaysia

    2 days ago

    Default job background
    Full time Customer Service / Support
    Description

    Job Description:

    Job Summary / Overview:


    The applicant is expected to behave as an extension of the brand and take care of our customers to the fullest of their capabilities.

    If needed, seek help to ensure that we embody the best professional service we can offer our customers.

    You are expected to be a team player, capable of representing information on behalf of our clients and as one company.

    This includes and is not limited to understanding and behaving in accordance with (1) the Company values; (2) Products and Services; (3) Operating Policies and Procedures; and (4) Attainment of goals and KPIs.


    CSS's General Role:

    • CSS represents the brand, the culture, and values of our clients
    • How you convey will be how our client is perceived by the customers
    • Maintaining a positive, empathetic, and professional attitude toward customers at all times
    • Handle customer's concerns positively and professionally
    • Interact, support, receive feedback/issue report with or for customers

    Main Requirements:
    Core Competencies & Proficiencies Levels


    • Possess strong communication skills, including the ability to converse, read and write (type) effectively in the English and native language
    • Ability to multitask, detailed oriented and possess good problem-solving skills
    • Customer oriented with strong interpersonal skills and the ability to communicate effectively with customers
    • Passionate in helping to resolve customer issues / queries and complaint handling
    • A team player who thrives in a fast paced, dynamic environment
    • A self-starter who is able to work independently and under minimal supervision
    • Able to determine the problem/sentiment of each interaction and responds professionally
    • Communicating with customer through all channel (phone, social media, digital, chat, etc.
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