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    Shop - Account Management, Health (Malaysia, E-Commerce) - Malaysia, Kuala Lumpur - TikTok

    TikTok
    TikTok Malaysia, Kuala Lumpur

    5 days ago

    Default job background
    Full time
    Description

    Responsibilities
     About TikTok
    TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy.

    TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

    Why Join Us
    Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.

    Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.

    To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team.

    Status quo Never. Courage Always.
    At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
    Join us.

    About

    The e-commerce industry has seen tremendous growth in recent years and has become a hotly contested space amongst leading Internet companies, and its future growth cannot be underestimated.

    With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

    We aim to bring discovery, inspiration, and joy back to shopping by making TikTok the commerce channel of choice for merchants, creators, and affiliates.

    With millions of loyal users globally, we believe TikTok is an ideal platform to deliver a brand new and better e-commerce experience to our users.

    We are looking for passionate and talented people to join our product and operations team, to build an e-commerce ecosystem that is innovative, secure and intuitive for our users and brands.

    About the team
    The role aims to drive and lead and grow the TikTok Shop Category team.

    In this role, you will be responsible in acquiring, incubating and managing sellers from Health category.

    Responsibilities

    • Acquire and incubate brands, principals and big merchants that contribute large GMV share
    • Build and maintain relationship with merchants, negotiate and secure best deals based on campaign or seasonality
    • Discover new collaborative opportunity fit into merchants' shortterm and longterm development plan and build JBPs
    • Maintain service quality provided by seller low cancelation and return rate, shipping LT, and other components to increase conversion rate and customer satisfaction
    • Manage midandlong tail merchants by leveraging scalable incubation and management programs and tools
    • Able to deliver category or subcategory growth plan with solid action plan

    Qualifications
     Minimum Qualifications

    • Bachelor's Degree or equivalent practical experience
    • 35 years experience in ecommerce
    • Attention to detail, affinity with numbers, logical and problem solving skills
    • Good analysis skills and able to set up an action plan based on data and experience
    Preferred Qualifications

    • Direct experience in Health Category
    • Strong connections with brands and big sellers are preferred
    • Proficient in Excel and Power Point
    TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy.

    To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach.

    We are passionate about this and hope you are too.
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