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    Guest Services Officer - Sepang, Malaysia - AirAsia

    AirAsia
    AirAsia Sepang, Malaysia

    Found in: Talent MY C2 - 4 hours ago

    AirAsia background
    Description

    Job Description

    Your Responsibilities

    Responsible for team performance, smooth day-to-day operations, monitoring, planning and coaching . The Guest Service Officer shall also maintain the highest level of safety, security, and service standards for ground operations.

    Your Duties

  • Plan and review the staff deployment on daily basis to be fair and meetoperational needs to all staffs
  • To ensure sufficient manpower is assigned to respective areas Check-in Counter and Boarding Gate. In the event of insufficient manpower, Guest Service Officer shall plan and arrange additional manpower (overtime) forreplacement
  • To ensure the smooth daily operations by Guest Service at Check-in counter, Gate Management, Arrival Hall and also to prepare daily operations reports.
  • To ensure that staff are properly plan before starts of operation by updating staff of any information, briefing and debriefing, assigning staff at their designated area, and that all tools are sufficient and in order.
  • Responsible for ensuring Guest Service operations are conducted in accordance with applicable regulations, compliance with Civil Aviation Authority of Thailand requirements and standards of Thai AirAsia;
  • To report to Station Manager for any risk events to the safety and/or security for the station operations.

    • Your Traits

  • Possess personal traits: friendly, mature, humble, honest, and meticulous; self-starter; able to perform under pressure in a challenging environment.
  • Proficient in oral and written English and Japanese, or local language where staff is located.
  • Ability to maintain high confidentiality, tactful and discretion when dealing with people.
  • Possess good interpersonal and communication skills.
  • Able to work on shift.

    • Minimum Working Experience:

  • Minimum 4 years' experience with 2 years' experience in the airline industry.

    • Education:

  • Bachelor's Degree in any field.

    • Professional Qualifications:

  • Analytical with problem solving skills and able to handle passengers complaints.
  • High comfort level working in a diverse environment.
  • Good knowledge of MS Words, Excel and PowerPoint.
    • We are all different - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your are committed to creating a diverse work environment and are proud to be an equal opportunity employer.
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