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Kuala Lumpur

    Service Center Senior Executive - Malaysia, Kuala Lumpur - LiveExpress Sdn Bhd

    LiveExpress Sdn Bhd
    LiveExpress Sdn Bhd Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Oversee the day-to-day operations of the logistics and customer support teams, ensuring that service levels and quality metrics are met
    • Identify process inefficiencies and develop strategies for improving operational efficiency and effectiveness
    • Manage the performance of the logistics and customer support teams, including setting performance goals, providing coaching and feedback, and conducting performance evaluations
    • Collaborate with cross-functional teams, including product, marketing, and engineering, to ensure a seamless customer experience
    • Develop and maintain standard operating procedures for logistics and customer support operations
    • Analyze customer feedback and operational data to identify trends and opportunities for improvement
    • Monitor and report on key performance metrics, including order fulfillment, delivery times, customer satisfaction, and support resolution times
    • Manage relationships with third-party logistics providers and other vendors as needed
    • Ensure compliance with all relevant laws and regulations, including food safety and labor laws

    Job Requirements

    • Bachelor's degree in Business Administration, Logistic, Operation Management, or related field
    • Proven track record of managing logistics and customer support operations in a fast-paced environment
    • Strong understanding of the Food Delivery Technology industry and competitive landscape
    • Excellent communication and interpersonal skills
    • Strong analytical and problem-solving skills
    • Ability to lead and motivate a team in a fast-paced, deadline-driven environment
    • Ability to manage multiple priorities and work independently
    • Experience with data analysis and reporting tools
    • Proficient in Microsoft Office and Google Suite
    • Ability to work flexible hours as needed

    Job Benifits

    • Hybrid working environment
    • EPF + SOCSO
    • Training provided
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