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Kuala Lumpur

    Specialist, Service Management - Malaysia, Kuala Lumpur - Averis

    Averis
    Averis Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description

    Responsibilities:

    • Collaborate with various IT/Digital/FA/HR teams to contribute to the success of ongoing projects/initiatives.
    • Assist in reporting functions using relevant Service Management tooling dashboard/systems.
    • Conduct data analysis for service improvement purposes in collaboration with IT/Digital/FA/HR supporting teams.
    • Prepare service reports/schedules/Minutes Of Meeting for Customer Service Reviews Meetings to support Service Managers.

    Requirement & Qualifications:

    • Degree in Computer Science/ Software Engineering/ Business Analysis.
    • Fresh graduate or with minimum 1 year working experience is welcome to apply.
    • Attention to detail and maintain a high level of accuracy in work.
    • Practical experience working with Excel, i.e. using pivot or power query to perform analysis of data.
    • Possess analytical and problem-solving with the ability to articulate detailed plans and communicate effectively with stakeholders.
    • Asides from IT scope, comfortable with desk-bound and administrative ad-hoc scopes not limited to prepare service reports/schedules/MOM for Customer Service Reviews Meetings to support Service Managers
    • Effective people management, human relations, and communication skills, along with the ability to establish cooperation and rapport with diverse teams at the middle management level.
    • Exposure to Finance and HR is a plus.
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