Customer Service Executive - Malaysia - Heals Healthcare

Heals Healthcare Malaysia

2 days ago

Full time

Description

Heals Healthcare was established to improve systemic efficiencies for patients, healthcare providers, health insurers, employers and governments around the world. We are the most established gateway to 24/7/365 world-class coordinated outpatient care. Our fully integrated online-to-offline platform streamlines all aspects of primary healthcare into one easy-to-use solution connecting patients to doctors, pharmacies, diagnostic laboratories, clinical-grade health trackers, As a Customer Service Executive, you play an extremely important part of the role by Fortune 500 and SME employers, and insurers. With strategic partners in the region, like global insurers Aetna, Prudential and Allianz, the region's network of healthcare providers like IHP and Acumed, leading regional pharmacy chains like Guardian Pharmacy and technology partners Google we continue to innovate to make a difference in healthcare.

Job Description:

As a Customer Service Executive, your role will be focusing on delivering excellence customer service and operational efficiency which includes but not limited to:
Managing tele-consultations to ensure patients enjoy a seamless flow of services throughout the process which includes schedules, consultation, payment and customer supports
Monitoring incoming booking and ensure both patient and doctors able to go through tele-consultation by communicating through MyDoc platform, WhatsApp, Intercom or direct phone line
Administering medication packaging and delivery order with service provider
Trigger payment transaction and assist patient when there is any inquiry arises
Assisting doctor and patients with their queries on system functionality and escalate to technical team for any technical issue
Assist query in regards with Health Screening Programs, Follow-ups, Insurance Entitlement Verification and ad-hoc request
Preparing various operation reports for management review

Requirements

Bachelor's degree in Business Administration, Customer Service or any equivalent courses
Working experiences in any Healthcare Customer Services, Customer Support, Call Centre or TPA (Third-Party Administrator) environment will be added advantage
Well versed with Microsoft Office: Excel, Words and Power Point Presentation
This role requires to be good at interpersonal skills, attention to details, customer oriented, team player and adaptive to swift changes based on business needs
Fluent in English (Mandarin, Cantonese and Bahasa Melayu a plus)
Able to work on swift or odd hours to support client from different region or time zone
Possess own secured computer or laptop as this role will be working from home

Benefits

FULLY remote working arrangements
Supportive team

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