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Kuala Lumpur

    Collections Outsourcing Supervisor - Malaysia, Kuala Lumpur - Atome

    Atome
    Atome Malaysia, Kuala Lumpur

    3 days ago

    Default job background
    Full time
    Description
    Objectives Of This Role

    • Act as the primary point of contact between a business and all the service providers utilized by the business
    • Maintain a consistent program of vendor management that monitors and reviews the product and services offered by existing or potential vendors
    • Manage vendor activities and maintain both new and existing vendor relationships
    • Identify suitable vendors, negotiate with vendors to secure the best prices for products and services, and ensure that vendors fulfill their contractual obligations
    • Ensure the strategy that has been set goes according to plan
    • Manage and monitor vendor collection activities to comply with procedures and achieve targets set by management
    • Assist in establishing quality inspection processes and rules and implement them carefully

    Responsibilities

    • Outsourcing management mechanism standardizing, including management process/daily working standard, etc. for daily operation
    • Outsourcing management agencies selecting management(including searching qualified new agencies and removing unqualified ones)
    • Cases distribution to different agencies accordingly and daily follow-up, including but not only limited to collector daily performance analyzing and issue solving, remote or on-site supervision
    • Mechanism of rewarding and punishment standardizing with QA and regular/skills training for agencies
    • Commission/Incentive scheme creating and standardizing with strategy team (assisting role) , and monthly bill checking/expense settlement with agencies(independent role)
    • Outsourcing function optimizing in collection system and agencies working efficiency optimizing mechanism
    • Other matters assigned by leaders

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