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Subang Jaya

    Business Process Analyst - Petaling Jaya, Malaysia - JAC Recruitment Malaysia

    JAC Recruitment Malaysia
    JAC Recruitment Malaysia Petaling Jaya, Malaysia

    1 week ago

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    Description

    Roles and Responsibilities:

    Drive strategic operational programs/initiatives across departments at the direction of the Management Leader such as ISO9001, ISO45001.

    Be responsible for program quality, adoption, compliance throughout the process.

    Report overall program status to management on regular and ad-hoc basis.

    Understand users' business needs, set up, configure, and maintain the business applications to meet operational requirements.

    Evaluate and drive improvements to the business processes using systems as the enabler.

    Conduct end-user training when necessary.

    Evaluate and advise on ways to improve data quality and ensure data integrity and consistency across functional teams.

    Interact with cross-functional teams to implement process improvements, create new processes/solutions, and resolve complex data problems.

    Work with other Departments to generate reports from a variety of sources, including Field Service management system

    Drive and coordinate the metrics for a Monthly Business Review.

    Put in place the governance and operational working practices of the program.


    Requirements:

    Degree in business management, engineering, computer science, information technology or equivalent.

    Minimum 3 years' experience in Business Application Support.

    Fresh graduate who has strong interest are encouraged to apply.

    Knowledge and experience in supporting technical Field Service Management system or other similar applications is an added advantage.

    Highly proficient and skilled in MS Office especially in MS Excel & PowerPoint

    Excellent analytic skills, attention to detail. Ability to turn data into Insights.

    Ability to drive a culture of using data insights to help drive decision-making.


    Solid grasp of the business side of technology with an understanding and passion for metrics/analysis to deliver on business objectives.

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