- Monitor and track customer experiences across online and offline channels, devices, and touchpoints.
- Handle customer interactions via phone calls, email, social media, or chat applications.
- Respond to customer queries in a timely and effective manner, ensuring a high level of customer satisfaction.
- Align customer experience strategies with marketing initiatives and inform customers about new product features and functionalities.
- Analyse customer feedback on product ranges and new releases.
- Prepare reports summarising customer feedback and suggesting improvements.
- Identify customer needs and take proactive steps to maintain positive experiences.
- Perform product tests, evaluate after-sales and support services, and facilitate improvements.
- Document processes, log technical issues, and record customer compliments and complaints.
- Collaborate with IT developers, production, marketing, and sales teams to enhance customer services and brand awareness.
- Stay informed of industry trends and new CRM technologies.
- Contribute to the development and implementation of strategies for continuous improvement in customer experience.
- Fluent in English.
- At least 2 years' experience as a customer experience specialist, or a similar customer support role.
- Extensive experience in gathering and interpreting customer experience information.
- Familiar with G-Suite.
- Exceptional interpersonal skills and a client-centered approach.
- Great organisational and time management abilities.
- Superb communication, collaboration, and problem-solving skills.
- Competitive Base Salary with attractive benefits package.
- Hybrid working arrangements (3 days in office, 2 days WFH).
- Strong career progression opportunities.
- Work in an environment that values trust and autonomy
- Company Laptop & all the latest gadgets.
- Parking Allowance & MRT near the office.
- Casual Working Environment with snacks and a swimming pool.
- Opportunities to branch into other fields such as product management, growth or digital marketing.
-
Legal and compliance Officer Minimum 5 Years Experience
Found in: Foundit MY A2 - 2 days ago
Ssquad Information Systems Private Limited Kuala Lumpur, Malaysia Full timeHi Job Seekers · Hope you are doing awesome today · Hereby I had share the job description. If interested shared your updated resume to WhatsApp @ we can discuss or email [HIDDEN TEXT]. · Title: Legal and Compliance Officer · Location: Kuala Lumpur, Malaysia · Experience Requ ...
-
Front Office Duty Manager
Found in: Talent AT C2 - 5 days ago
St. Regis Hotels & Resorts Kuala Lumpur, Malaysia Full timeJOB SUMMARY · Entry level management position that is responsible for leading and assisting with the successful completion of daily shift requirements. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Strives to ensure guest and employee sati ...
-
Assistant HR
Found in: Foundit MY A2 - 20 hours ago
Captar Partners Kuala Lumpur, Malaysia Full timeHighlight of the role · Oversees the whole office set up · Take on a wide range of responsibilities in HR & Admin · Shaping the office from the ground up · Fluent in Mandarin, English and Malay is a must · Dynamic startup culture · Comprehensive Medical Coverage · Generous Bonus ...
-
Senior Accounts
Found in: Foundit MY A2 - 4 days ago
Global Green Connect Malaysia, Kuala Lumpur Full timeGlobal Green Connect is an integrated sustainability network that helps shift profit maximisation to mutual value creation. We offer consulting, training, and market entry advisory to companies and SMEs embarking on their sustainability journey. · The Role · Job Summary · The Sen ...
-
Receptionist/ Office Admin Assistant
Found in: Foundit MY A2 - 3 days ago
Hogarth Malaysia, Kuala Lumpur Full timeHogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestlé, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the ...
-
Head of Office Renovation, Contract
Found in: Foundit MY A2 - 5 days ago
BTC Recruitment Malaysia - Executive Search Recruitment Agency Malaysia, Kuala Lumpur Full timeOpen Position: Head of Office Renovation, Contract (MNC IT Company) · A MNC IT Company is looking for Head of Office Renovation in a contract role to be based in their office in Kuala Lumpur. · Key requirements: · Responsible for planning for new space to cater for increasing hea ...
-
Executive Assistant
Found in: Foundit MY A2 - 3 days ago
alrajhi bank Malaysia Malaysia, Kuala Lumpur Full timeAbout the role · Provide a full range of confidential personal assistant duties and overall administration support · Providing secretarial and administrative support to the Chairman and Board members · Liaison officer between alrajhi bank KSA CEO's Office and other top management ...
-
System Analyst
Found in: Foundit MY A2 - 3 days ago
Digital Business People Malaysia, Kuala Lumpur Full timeRole Summary: · We are currently seeking a dynamic System Analyst with expertise in Murex and Risk Systems to join our team. The ideal candidate will be responsible for handling change requests and providing support for both Front Office (FO) and Back Office (BO) functionalities ...
-
Admin and Facility Management Assistant
Found in: Foundit MY A2 - 5 days ago
Allianz Partners Malaysia, Kuala Lumpur Full timeAllianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams, and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the c ...
-
Administrative Officer
Found in: Foundit MY A2 - 4 days ago
Flexiwall Marketing Malaysia, Kuala Lumpur Full timeJob Responsibility · Answering telephone calls, responding to queries, and replying to emails. · Preparing expense reports and office budgets. · Managing office supplies and ordering new supplies as needed. · Systematically filing important company documents. · Forwarding all cor ...
-
Service Support Operations Analyst
Found in: Foundit MY A2 - 2 days ago
Optimum Solutions (Singapore) Pte Ltd Kuala Lumpur, Malaysia Part timeExperience: Strong technical knowledge on IT Service Management, business or system impact analysis, computer operating systems · (MS Windows and MacOS), security, networking technology and office automation technology. Knowledge in office systems, productivity · software and r ...
-
Business Analyst
Found in: Foundit MY A2 - 1 day ago
TechDart Sdn Bhd Kuala Lumpur, Malaysia Full time· Candidate is responsible for development and maintenance of Capital Market IT applications (in-house and package) used worldwide, covering Front Office (Murex, Apex, Orchestrade...), Back Office (Summit, Calypso...), Market data referential (Asset Control..), Market Risk (in-h ...
-
Admin Assistant
Found in: Foundit MY A2 - 2 days ago
Randstad Malaysia Malaysia, Kuala Lumpur Full timeAbout The Company · Our client is a financial advisory firm. · About The Role · They are currently looking for an Admin Assistant to join the team in response to their growth. The HR Executive plays a crucial role in ensuring the smooth operation of our office through daily admin ...
-
Internship For Assistant Admin Executive
Found in: Foundit MY A2 - 3 days ago
INF Advisory Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Assist accountant to prepare payments to vendors and claims · Monitoring utility and office maintenance · Take dictation and minutes and accurately enter data · Responsible in office administration · Organise and maintain all documents in a proper manner · Re ...
-
Food & Beverage Administration Executive
Found in: Foundit MY A2 - 3 days ago
Shangri-La Group Malaysia, Kuala Lumpur Full timeTraders cater to savvy, passionate travelers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest, or play, each Traders offers a thoughtfully ...
-
Intern (Engineering / Marketing / Business)
Found in: Foundit MY A2 - 20 hours ago
VIRIDIS Energy Malaysia, Kuala Lumpur Full timeCompany Description · VIRIDIS is a renowned CIDB G7 company that provides expert engineering and construction solutions. The company is led by an experienced engineer and construction professional with the goal of meeting all the needs of its clients. VIRIDIS has a reputation for ...
-
general affairs
Found in: Foundit MY A2 - 3 days ago
GatedTalent - Connecting Top Executive Search Firms And Executives Malaysia, Kuala Lumpur Full timeAn organisation is searching for someone within General Affairs, please see some of their job details below. · Job Description: · Provide leadership and guidance to the General Affairs team, including training, performance evaluation, and goal setting. · Develop and implement pol ...
-
Account Payable Assistant
Found in: Foundit MY A2 - 3 days ago
INF Advisory Sdn Bhd Malaysia, Kuala Lumpur Full timeJob Responsibility · Handling accounts · Prepare payments to vendors and claims (process payment, prepare invoice, payment voucher, receipts and cheques) · Monitoring utility and office maintenance · Take dictation and minutes and accurately enter data · Responsible in office adm ...
-
Runner Cum Driver Cum General Affairs
Found in: Foundit MY A2 - 1 day ago
TC Management Services Corporation Sdn Bhd Kuala Lumpur, Malaysia Full timeJob Summary · This position is responsible to fulfilling driving duties, supporting various operational tasks, and managing general affairs. This role encompasses transportation duties, such as driving vehicles for official purposes, running errands, and assisting in administrat ...
-
Human Resources Coordinator
Found in: Foundit MY A2 - 5 days ago
Destination Hotels Malaysia, Kuala Lumpur Full timeSummary · Summary · The first Hyatt Centric in the capital city of Malaysia, Hyatt Centric City Centre Kuala Lumpur is designed to reflect the city's rich tin-mining history, with a deep appreciation of the local and cultural influences. In harmony with nature and nestled in the ...
Customer Experience Officer - Kuala Lumpur, Malaysia - Comfort Works
Description
This role has been closed as of 6 Mar 2024. However, if you're still interested in joining our team, join our Talent Pool at the link belowThe RoleComfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for the Western market. You will be tracking all points of customer engagement, addressing customer queries, and identifying ways to improve our customer services.
Key Responsibilities:Tracking Customer Experiences:
The Requirements:
The Company:Comfort Works is a globally recognised E-commerce brand that manufactures custom sofa covers for furniture brands such as IKEA, Muji, Pottery Barn, West Elm, Crate and Barrel and many more.
After 10 years in the business and 1 million homes covered, we still maintain our customer first philosophy and our 5 star rating.
Perks and Benefits:
Comfort Works aims to breathe new life into all of the world's living space; we do it by creating beautiful, handmade slipcovers that rejuvenate old and tired sofas. Tens of thousands of customers around the globe use our slipcovers to amplify their delight towards their homes. It's our mission not to just refresh their living space, but to make them fall back in love with it. If this mission speaks to you, join our team today.