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    IT Application Support - Kuala Lumpur, Malaysia - SEER Recruitment Agency

    SEER Recruitment Agency
    SEER Recruitment Agency Kuala Lumpur, Malaysia

    1 week ago

    Default job background
    Full time
    Description

    Job Position: IT Application Support

    Salary Up To RM8000

    Location: Kuala Lumpur

    Job Descriptions:

    • Ability to keep Customer at the forefront of all requests and advocate for the Customers needs at all times. Advocate for Customer Success
    • Own and track tickets within SLAs
    • Identify, resolve or manage the resolution of system issues
    • Familiarity with multichannel service delivery and communications to handle service requests
    • Supports internal clients with system admin tasks and product knowledge expert advice.
    • Seek more information, by asking the right questions to collect information to assist and resolve the issue
    • Communicate to all levels to ensure clients and management are informed of issue status and updates.
    • Manage escalation to 2nd Line
    • Improve, manage and update Knowledgebase
    • Familiar working with automated system monitoring and applications across large networks
    • Application Support is a 24 hours/ 5 days / 365 day a week responsibility for customers from multiple regions.
    • Be a part of a scheduled shift rotation
    • Assignments as required and relevant by Management
    • Achieve the KPIs : Helpdesk Ticket Metrics, Responsiveness, SLAs

    Job Requirements:

    • 2+ year of experience in a relevant customer service or technical support position.
    • Demonstrated soft skillsets such as teamwork, critical thinking, positive attitude, etc.
    • Basic troubleshooting knowledge of desktop support issues such as software installation, system configurations, networking etc.
    • Additional knowledge or background of technical skills such as databases, AWS and programming will be advantageous.
    • Fluent in the English & Mandarin languages, both written and spoken
    • Candidates must be eligible to work and live in the country of employment.
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