- 8+ years' experience with technical solution design and delivery of ServiceNow solutions;
- Minimum 5 years' experience in IT Service Management, preferably in Finance institution, Insurance industry, IT Shared Services or consulting firms;
- Experience of working with workflows in one or more key areas of the ServiceNow platform (e.g., ITSM, CSM, ITOM, SecOps) ;
- Drive ServiceNow related changes with a high rate of success and ensure compliance with standards, procedures, and processes;
- Experience with markup languages like XML,HTML and web technologies like JavaScript, Web services;
- Exceptional interpersonal and communication skills to effectively interact with both internal and external stakeholders.
- ITIL V3/V4 Certification;
- Certified ServiceNow System Administrator (CSA);
- Certified ServiceNow Application Developer (CAD).
- Ability to designs and deliver ServiceNOW solutions for long term success and adhere to ServiceNOW technical standards;
- Assess the organization's current processes and define future-state processes ; map them to the ServiceNOW platform capabilities to improve business processes;
- Ability to manage the setup, administration and configuration of ServiceNow;
- Ability to analyze, troubleshoot and resolve complex software application related problems;
- Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results;
- Embrace the Agile development process and contribute to achieving sprint goals;
- Provide guidance and mentorship to junior developers to complete tasks effectively;
- Work collaboratively with internal and external stakeholders to configure and improve core platform capabilities in accordance with ITIL best practices.
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ServiceNow Technical Lead - Kuala Lumpur, Malaysia - Sciente Consulting
Description
An exciting opportunity for ServiceNow Technical Lead who can design and deliver ServiceNow solutions in alignment to business strategy.Mandatory Skill-set
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