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    Korean TAC Networking Support - Kuala Lumpur, Malaysia - HCL Technologies Limited

    HCL Technologies Limited
    HCL Technologies Limited Kuala Lumpur, Malaysia

    2 days ago

    Default job background
    Full time
    Description

    Skills:
    ï'§ Hands on experience on Telepresence, CUCM, MS, VCS, Voice communications manager and hardware.
    ï'§ Creating tailored architecture to customers for third party integrations.
    ï'§ Troubleshooting Video and Voice related issue for Telepresence Calls.
    ï'§ Troubleshooting and configuration on CUCM, IMP, Unity Connection, Expressways and Gateways.

    ï'§ Configuration and solving issues related to CUCM, TMS, TPS, Conductor, CMS and Telepresence endpoints to enable voice and video calling.

    ï'§ Configuration and Troubleshooting of Mobile and Remote Access on Expressway-Core, Expressway-Edge, CUCM and DNS Servers.
    ï'§ Configuration and Troubleshooting for Cisco Telepresence Immersive and Non-Immersive devices to enable telepresence call capability.
    ï'§ Handling team and pertaining training to the team with new skills.
    ï'§ Handling escalations for CAP and RRR customer accounts.
    ï'§ Working as mediator between partners and BU for defect and research related issues.

    ï'§ Working on Tech zone for creating technical documents which can be taken as reference at the time of troubleshooting.

    ï'§ Working on the IC-Digitization to automate the issue detection from the logs automatically.
    ï'§ Giving Process and Product training for new joiners and make them competent.

    What You Will Do
    ï'§ Independently solves problems in broad, complex, and unique networks with mixed environments. Supports engineers from multiple teams as well as the field and aids them in problem resolution.

    ï'§ Acts as a focal point for large account network problem resolution and provides technical leadership for Critical Accounts where Cisco is at risk.

    ï'§ Effectively manage the current and future requirement for Cisco TAC lab to debug broad and complex problems

    ï'§ Content Development Write Techzone, CCO (White Papers), contribute to Cisco engineering community to simplify the support experience for customers.

    ï'§ Engineering Partnership Drive improvement in product Serviceability, New Product/Feature Incubation, Field Quality/Top Issues etc.
    ï'§ Talent Development Conduct Training Programs/Mentoring for Technical Consulting Engineers
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