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Subang Jaya

    Customer Happiness Specialist - Subang Jaya, Malaysia - Agensi Pekerjaan Job Expert Sdn Bhd

    Agensi Pekerjaan Job Expert Sdn Bhd
    Agensi Pekerjaan Job Expert Sdn Bhd Subang Jaya, Malaysia

    Found in: Manatal GBL S2 T2 - 1 week ago

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    Description

    Job Scope:

    1. Customer Support: Provide timely and professional assistance to customers via multiple communication channels, including phone, email, chat, and social media, addressing inquiries, resolving issues, and handling complaints.
    2. Order Processing: Assist customers managing returns or exchanges, ensuring accuracy and efficiency throughout the process.
    3. Feedback Management: Gather and analyze customer feedback to identify trends, preferences, and areas for improvement, sharing insights with relevant teams to enhance products and services.
    4. Relationship Building: Cultivate strong relationships with customers by being attentive, responsive, and proactive in addressing their needs and preferences, fostering loyalty and repeat business.
    5. Cross-functional Collaboration: Collaborate with internal teams such as sales, marketing, and logistics to ensure a seamless customer experience, sharing feedback and insights to drive continuous improvement.

    Requirements:

    1. Customer Service Experience: Demonstrated experience in a customer-facing role, preferably within the beverage industry or a related field.
    2. Attention to Detail: Strong attention to detail in processing orders, managing customer information, and ensuring accuracy in all customer interactions.
    3. Adaptability: Flexibility to adapt to changing priorities and customer needs in a fast-paced environment, with a proactive and solution-oriented approach.
    4. Technology Proficiency: Familiarity with customer relationship management (CRM) software, order management systems, and other relevant tools used in customer support operations.
    5. Customer Focus: Strong commitment to customer satisfaction and loyalty, with a genuine passion for delivering exceptional service and building positive relationships.
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