Service Desk Analyst - Malaysia, Kuala Lumpur - Abhidi Solution

Abhidi Solution Malaysia, Kuala Lumpur

2 days ago

Full time

Description

Abhidi Solutions, is an emerging, end-to-endinformation technology services and solutions provider, working with leading organizations from the Financial Services, Technology, Communications & Media, Manufacturing & Retail, Energy and Utilities and various other domains. Abhidi delivers highly responsive and innovative solutions that help clients to align their IT strategy with their business goals and address the most important IT needs today.

The Role

You Will Be Responsible For

Provide technical support to the client related to applications and hardware (e.g., PCs, servers, databases)
To monitor tickets within the Service Desk Queues and ensure tickets are attend to on timely manner
Attend to query which falls within the scope of Service Desk.
Collaborates with network services, software systems engineering and/or application development in order to restore service and/or identify problems
Keep up to date with changes in the IT systems of the client and industry
Provide remotely installation of hardware, software and application or upgrades on clients systems where appropriate
Provide input to resolve end user complaints and dissatisfaction issues
Maintain good and constructive relationship with clients and ensure client requirement are met within the agreed timescales
Provide technical input to projects as requested
Keep up to date with new and emerging technologies and speaks Mandarin language.
Awareness on the process/procedure for center/respective accounts and adhere to designated objectives/ regulations
Attentiveness on center/ individual KPI's and ensuring to achieve objectives given
Propose suggestions for team/ center improvements
Readiness for cross support and work extra hours based on the business requirements

Ideal Profile

You possess a Degree/Diploma in Computer Science, Engineering or related field.
You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
You have excellent communication and interpersonal skills.
Bachelor's degree in relevant field.
Speaks Mandarin language in order to be able to effectively liaise with stakeholders in the region.
Freshers (0-6 Months experience)

What's on Offer

Work within a company with a solid track record of success
Flexible working options
Work alongside & learn from best in class talent

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Service Desk Analyst - Malaysia, Kuala Lumpur - Abhidi Solution

Description

IT Service Desk Analyst