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    Customer service representative - Penang, Malaysia - Teleperformance Malaysia Sdn Bhd

    Teleperformance Malaysia Sdn Bhd
    Teleperformance Malaysia Sdn Bhd Penang, Malaysia

    4 days ago

    Default job background
    Full time Customer Service / Support
    Description
    Who is Teleperformance Malaysia

    Teleperformance in Malaysia is a multilingual hub that supports services in more than 20 languages and dialects in Asia.

    Teleperformance Malaysia has seen rapid growth since its establishment in 2017 with 5 sites in Malaysia with more than 500,000 full-time employees globally.

    Teleperformance in Malaysia has been certified to be a Great Place to Work (GPTW) for 5 years continuously (2020 to

    Responsibilities


    • Answer customer inquiries over the phone, chat, and/or email
    • Log customer interactions in our system for proper documentation
    • Follow-up with customers as appropriate
    • Review customer's account to identify and offer products that will benefit the customers (Sales Representative)
    • Participate in team meetings and strategize on team performance improvement
    • Participate in one-on-one coaching sessions with direct manager to strategize on individual performance improvement
    Qualifications:


    • Bachelor's degree or Diploma in any discipline
    • Fluency in written and spoken English and Melayu
    • Background or interest in a BPO, Customer Service, and/or Sales
    • Proven ability to promote and build extraordinary customer rapport
    • Multitasking and computer navigation abilities
    • Ability to take complete ownership of customer issues and provide top tier service while resolving the issue before ending the call
    • Coachable, learner mindset, ability to take feedback and proactively apply it to improve results
    • Self-driven to achieve targets and deliver superior service
    • Willing to work a flexible schedule (rotational shift, and/or weekends, and/or night shift)
    #FastPaced #Fun #Diversity #BestPlaceToWork #WorkLifeBalance #GenZ #Dynamic #FreshGrad #KickStartYourCareer #WorkHardPlayHard
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