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    International Operation Specialist - Malaysia, Kuala Lumpur - FIND Talents

    FIND Talents
    FIND Talents Malaysia, Kuala Lumpur

    5 days ago

    Default job background
    Full time
    Description
    About The Company

    Pioneer & Leader in International Health & Security Risk Management. Protecting people from health & security threats. Through the provision of high-quality health and security services, we help our clients to maintain a resilient workforce so they can achieve business continuity and productivity. Clients also benefit from meeting their Duty of Care responsibilities.

    Job Description

    • To report any injury, hazard or illness as soon as possible to their supervisor.
    • Manage cases in line with the key directive of Assist First, Verify Later
    • Demonstrate a 'can do' and professional attitude when servicing members and clients with the objective of exceeding expectations with the service provided
    • Demonstrate an understanding of all key clients' Operations and Billings Procedures
    • Coordinate cases in an efficient and cost effective manner in accordance with company policies and procedures
    • Manage cases in line with the key directive of Assist First, Verify Later
    • Manage cases with a view to moving them forward in the best interests of the member and client
    • Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members and clients.
    • To be the first point of contact for members, end users, clients, service providers and colleagues
    • Ensure incoming calls are answered promptly, appropriately and courteously.
    • Ensure inbound requests are handled in timely efficient manner
    • To manage an allocated load of cases within the shift and ensure that it is communicated appropriately and efficiently in the transmission handover
    • Ensure that sufficient logistic arrangements are made in timely and appropriate manner to meet the needs of members and clients.
    • Escalate cases and requests as per company protocols
    • Ensure continuity of service delivery by answering all requests for assistance in a timely and professional manner.
    • Organise the full range of medical and security services for clients, utilising the internal resources of the company and external correspondents where necessary
    • Work harmoniously with fellow operations staff, members of the medical team and other Alarm Centres in the provision of assistance to members.
    • Carry out any other reasonable duties as requested by the manager.
    • Work as part of a 24/7 shift pattern.
    • Participate in the development and maintenance of a safe and healthy workplace.
    • Undertake all mandatory OH&S training as required.
    • Comply with any reasonable instructions, policies, procedures or safe work practices given by the company in adhering to safe work procedures.
    • Co-operate with management in its fulfilment of its legislative obligations.
    • Take reasonable care to ensure their own health and safety and the safety of others.

    Job Requirements
    • Customer Service in call centre is preferred.
    • Possess at least Diploma in any field.
    • Written and spoken English.
    • Able to speak a second language is an advantage
    • 12 hours in a shift with 16 work days in a month.
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