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    Customer Engagement Specialist - Kuala Lumpur, Malaysia - Agensi Pekerjaan Job Expert Sdn Bhd

    Agensi Pekerjaan Job Expert Sdn Bhd
    Agensi Pekerjaan Job Expert Sdn Bhd Kuala Lumpur, Malaysia

    1 day ago

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    Description
    • Provide timely support to customers through available communication channels (inbound phone calls and email).
    • Processing payments and confidential client information in a manner that is precise and safeguards the customers personal and financial payment data at all times.
    • Pro-actively support customers to mitigate the risk of damage to the clients brand and customer loyalty.
      Identify and escalate priority issues through appropriate channels as and when necessary.
    • Works harmoniously with other team members to identify better ways of working and promotes a culture of continuously improving the customer support experience.
    • Maintains and improves quality of service by sharing suggestions and recommendations.
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