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Kuala Lumpur

    Senior/Client Advisor - Kuala Lumpur, Malaysia - Richemont

    Richemont
    Richemont Kuala Lumpur, Malaysia

    6 days ago

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    Description

    MISSION:

    The IWC Client Advisor is responsible for delivering stellar client experience and for achieving the personal sales targets as well as those of the boutique. You are passionate towards networking and community building. To act as an ambassador of IWC at all time hosting clients with their satisfaction being the utmost goal.

    KEY RESPONSIBILITIES:

    • Creates engaging and emotional client experience to clients
    • Offer best in class service being it in boutique or virtually, making a clear difference vs competition
    • Proactively recruit new prospects through networking and community building
    • Collects meaningful client information throughout the client journey. Records and maintains client database by applying IWC's respective guidelines
    • Engage in CRM-activities such as prospect follow-up on a daily basis
    • Act as an ambassador in and out of the boutique, conveying passion for the brand
    • Achieves individual and team sales targets, KPIs
    • Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
    • Handle general Boutique administrations and back of house operations with care
    • Ensure boutique operation comply with company policy

    QUALIFICATIONS:

    • Possess entrepreneurial mindset – Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
    • High emotional intelligence and general education
    • Excellent communicator, passionate towards connecting with others and develop strong networks
    • Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
    • Creative, curious and versatile
    • Team player with good interpersonal competences and empathetic
    • Applicants with background in luxury retail sales and hospitality is a plus
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