Operations Support Analyst- Business Travel Management - Kuala Lumpur, Malaysia - BASF SE

BASF SE Kuala Lumpur, Malaysia

1 week ago

Description

We are a leading chemical company, with the best teams developing intelligent solutions for our customers, and for a sustainable future.

We connect and develop people with diverse talents all over the world. For you, this means a variety of ways to progress.

Not only your performance but also your personality matter to us, regardless of gender, age, ethnicity, orientation, and background. At BASF, careers develop from opportunities.

Do you want to work with passionate teams, providing excellent business and digital services to the Asia Pacific region?

Do you want an open, supportive, and caring working environment?

Do you view your development needs seriously as we do?

If YES, then take your career to the #NextLevel with BASF

Objectives of the Position

Fulfil the role of Operations Support Analyst for designated countries, for the organization's Business Management Travel Services Team, by providing travel support for business travel related functions and tasks.

Main Tasks

Main point of contact for the country's organization for travel related topics and escalation for all travel service-related topics.
Provide support to Regional Travel Manager on the end-to-end process of business travel topics for the countries travel needs and requirements.
Responsible for all external stakeholder country cluster responsibilities: e.g., Traveler Profile queries, invoice queries and reconciliation of vendor invoicing.
Communicate the organizations country and regional requirements to internal and external stakeholders on all country level topics.
Support Travel Arrangers and travelers on all travel related requests.
Conduct regular service reviews with the countries travel service providers.
Data – gather, monitor, analyze local in-country data details for regional analysis.
Monitor service levels locally, obtain feedback from travel arrangers / travelers on service provider services, when required escalate to Regional Travel Manager.
In conjunction with the Regional Travel Manager review travel data to identify areas of improvement on traveler behavior / patterns / compliance.
Main contact for country cluster internal stakeholders on travel topics e.g., compliance, finance, local procurement, projects, and implementations.
First line of operational communication/ escalation and stakeholder management
This role to be further enhanced to support transaction and processing of SAP transactions for Business Travel within BASF policies and local company legal and statutory requirements
Ensure no finance related disruptions to business

Minimum Education and Qualification Required for the Position

Education: Tertiary qualifications in Travel and tourism or related field (Diploma)
Working Experience: 3 years
Technical & Professional Knowledge:
- Previous experience in travel management / hospitality industry is encouraged to apply
- Experience working with travel related vendors
- Language: English (Main), Preference: Mandarin / Cantonese (read / write)
- Previous experience on an Online Booking Platform (advantageous) / SAP (advantageous)
- PowerPoint, Excel and Microsoft Word

BASF Asia-Pacific Service Centre was established in 2005. Located in Kuala Lumpur, the regional service hub has approximately 1,100 employees and growing. Focused on being a competency and digitalization driven hub, it also provides quality functional and know-how services in the areas of finance, controlling, human resources, real estate and facilities management, communications, environmental, health and safety, procurement, import-export order management, and information services to BASF companies and affiliates in the Asia Pacific region. BASF also has two other regional hubs located in Berlin, Germany, and Montevideo, Uruguay that cover the Europe and Americas regions.

At BASF, we create chemistry for a sustainable future. We combine economic success with environmental protection and social responsibility. Around 111,000 employees in the BASF Group contribute to the success of our customers in nearly all sectors and almost every country in the world. Our portfolio comprises six segments: Chemicals, Materials, Industrial Solutions, Surface Technologies, Nutrition & Care and Agricultural Solutions. BASF generated sales of €87.3 billion in 2022. BASF shares are traded on the stock exchange in Frankfurt (BAS) and as American Depositary Receipts (BASFY) in the U.S. Further information at .

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