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    Content Reviewer – Mandarin Language - Kuala Lumpur, Malaysia - Cognizant Technology Solutions

    Cognizant Technology Solutions
    Cognizant Technology Solutions Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 2 days ago

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    Description

    Job Responsibilities:

  • Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client's policies and guidelines
  • Gaining full understanding and in-depth knowledge of client policies and guidelines
  • Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
  • Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
  • Identifying improvement opportunities and solutions to problems
  • Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
  • Review the reported content within agreed turnaround times and standards of quality
  • Recognize trends and patterns, and escalate issues outside of the established policies
  • Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
  • Ensure on meeting daily KPIs
  • Ensures that the process is followed correctly in Service Operations
  • Ability to learn to work with customer internal tools
  • Maintain a high degree of confidentiality while meeting strict deadlines

    • Skills and Experience:

  • Min a Graduate or Diploma
  • 0- 1 years' experience
  • Excellent written, reading & spoken communications skills in English and Mandarin language
  • Good communications skills in English.
  • Online community experience and exposure
  • Experience with confidential information collection and management (preferable)
  • Ability to work independently
  • Experience with social networking (or similar programs) Internet Savvy
  • Interested in social media and current events (trending topics, viral news etc.)
  • Quick learner and adaptable to learn new processes, concepts, and skills
  • Be organized and able to manage time and tasks efficiently
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Have a neutral mindset towards different content that needs classification, regardless of the content itself
  • Result-oriented, self-motivated, independent and inquisitive
  • Able to thrive in a fast-paced and team oriented environment
  • Excellent analytical and research skills

    • Other Requirements:

  • Willing to work in 24x7 environment
  • Should be comfortable working with explicit & sensitive content
  • Ability to manage critical situations with minimum supervision
  • Good interpersonal and communication skills
  • Ability to perform in adverse situations

    • #LI-CTSAPAC

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