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    Support Executive - Malaysia, Kuala Lumpur - Doo Group

    Doo Group
    Doo Group Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description

    Responsibilities

    • Respond to incoming customers' calls, live chats, or emails.
    • Responsible to handling customers' enquiries and complaints professionally.
    • Understand company's products and introduce to customers.
    • Conduct market research to identify selling possibilities and evaluate customer needs.
    • Handle accurate documentation and collect feedbacks / recommendations from customers.
    • Ensuring excellent service is delivered to customers.

    Requirements

    • Possess at least a Diploma in any field.
    • At least 1 year of working experience in Customer Service or Finance related fields are preferred. Fresh graduates are welcome to apply.
    • Good command in BOTH English and Mandarin (as needed to support mandarin speaker customers).
    • Able to communicate in other languages such as Thai, Vietnamese, Tagalog and etc will be a plus point.
    • Experience in trading / investment / finance / forex will be an added advantage.
    • Willing to work flexibly and shift arrangement.


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