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Front Desk Service Agent
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Hilton Kota Kinabalu Kota Kinabalu Sabah, Malaysia Full timeWith thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget ...
Manager - Credit - Kota Kinabalu, Malaysia - Hilton
Description
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Manager - Credit supports the overall strategic management of the credit section by establishing effective working relationships with colleagues, in particular the Director of Business Development, Director of Sales, Revenue Manager, Director of Banquet & Conference Sales and Accounts Receivable team. He / she will convert the entire hotel's revenue into collected cash within the shortest agreed timescale through managing the credit control in a diligent and professional way.
What will I be doing?
As the Manager - Credit, you will be responsible for performing the following tasks to the highest standards:
• Conduct credit investigations so that an intelligent informed decision of customers' credit worthiness, character and ability to pay may be ascertained to justify extension of credit.
• Ensure the collection of accounts receivable is kept current and follow up closely on over-aged accounts.
• Maintain good relations with hotel customers including but not limited to wholesalers, corporate clients, hotel guests, travel agents, tour operators, function organisers, airlines, government, etc.
• Review supporting documents and verify the accuracy of the balance of receivables.
• According to the aging of the timely provision for bad debts, only in the full recovery of arrears still not received, in accordance with the Hilton approval process before the approval of the cancellation of non-recovery account.
• Immediately report any unfavourable information received on a customer's credit standing so that appropriate action may be taken.
• Report directly to the General Manager and / or Director of Finance on all matters affecting credit and collection.
• Ensure that all credit application forms are approved and updated annually.
• Supervise the activities of the credit staff in order to achieve an efficient and effective performance of each individual's duties and responsibilities.
• Maintain the latest credit policy and ensure that this policy is strictly adhered to and implemented.
• Work closely with the Accounts Receivable Supervisor and/ or Clerk to follow up on overdue accounts.
• Ensure that all collection calls have been made on a timely basis, documented in writing and followed up on a monthly basis.
• Schedule credit meetings at least once a month.
• Ensure that the number of debtor days outstanding is within the acceptable range as stipulated in the policies and procedures manual.
• Prepare all supporting documentation for monthly allowances and monthly journal vouchers relating to the receivables ledger.
• Ensure timely and accurate entry of all credits to the various accounts.
• Ensure monthly closing / processes are completed in a timely and accurate manner and that the vouchers are booked into the correct account.
• Pro-actively follow up on any outstanding accounts to ensure the hotel is protected from loss.
• Prepare all necessary reports pertaining to accounts receivable.
• Alert sister hotels on bad debt accounts to prevent losses that may be incurred in the sister hotels.
• Process and control all sundry payments made by credit card.
• Maintain an adequate and up to date filing system.
What are we looking for?
A Manager - Credit serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• University preferred Commerce degree in Accounting & Management.
• Finance / Accounting major and certified, e.g. ACCA / CPA.
• At least 3 years of working experience in the hotel industry or higher in other hospitality industries.
• Previous experience in a managerial operational accounting role.
• Fluent in written and spoken English to meet business needs.
• Good relationship with the local bank and government agencies.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office applications.
• Possess system skills in OnQ, Check SCM, SUN, OPERA / OnQ PMS, MICROS, HRLINK.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all
