Jobs
>
Klang

    Technical Support Engineer - Malaysia, Selangor - Sime Darby Property

    Sime Darby Property
    Sime Darby Property Malaysia, Selangor

    4 days ago

    Default job background
    Full time Real Estate
    Description
    Job Purpose

    • We are looking for an exceptionally talented Technical Support Engineer to join the skilled Technical Support team.
    • The successful candidate will strive for operation excellence during hands-on support working with end users and stakeholders. The goals are to achieve resolution to incidents and problems within the private infrastructure and connectivity to SLAs, and to be part of a team continually improving the service offered.

    Job Responsibilities

    Helpdesk Support:

    • Manage and respond to user inquiries and service requests promptly. Document issues, resolutions, and user interactions in a helpdesk ticketing system.
    • Provide helpdesk support for operating system (eg. windows 10, Mac OS), Business application such (eg. MS Office 365, etc.) and mobile device setup, basic printer setup and support.
    • Receive and log IT service requests and incidents into ticketing system, case monitoring to ensure close the cases within the SLA's.
    • Managing multiple cases and activities as assigned by following SOP and provide pre and post activity report as and when required.
    • Provide support to end users, provide troubleshooting and technical support via phone, and email.
    • Prepare a generated operation report and documentation to ensure appropriate reporting and metrics are delivered to the Manager.

    Job Responsibilities (Con't)

    Provide Technical Support:

    • Identifying hardware, diagnosing, repairing faults, software solutions and troubleshooting technical issues.
    • Deploy, Install and configure set of hardware and software for new on-boarding users.
    • Able to work ad hoc or project basis. Such as deployment, handover, standby, Go Live, corrective & preventive maintenance.
    • Managing maintenance stock daily updates after usage.
    • Provide technical support to other teams with resolution as and when needed or assigned.
    • Following Standard Operating Procedure (SOP) for proper escalation based on Service Level Agreement (SLA).

    Job Responsibilities (Con't)

    • Troubleshooting and problem solving for both IT hardware and applications. Escalate issues and involve second-tier support to resolve issues.
    • Provide first-level networking support, video conference equipment health check and setup, basic telephone system support and assist IT related tasks.
    • Coordinate internal IT related project, vendor management and assist system deployments / upgrades with the appropriate internal teams and suppliers.
    • Able to provide remote support to end users, troubleshooting and technical support via phone, and email.

    Job Responsibilities (Con't)

    Impact / Accountability

    Education/Professional Qualification

    • Diploma in Computer Science or Information Technology, Engineering Preferred
    • 1 year of accumulated knowledge of Networking experience in a technical support/help desk environment / equivalent industry experience.
    • Strong written and verbal communication skills including Bahasa Melayu, English, other languages an advantage.
    • Ability to handle clients professionally during all interfaces.

    Professional Experience

    • Basic understanding of Ethernet, TCP/IP routing, Mobile Data Communications and Radius.
    • Strong technical and troubleshooting skills.
    • Prior to at least basic experience in technical support or similar role.
    • Able to work flexible hours including weekends; willing to travel.

    Competencies

    Risk Management

     Governance, Risk and Integrity:

    Understand, at minimal:
    • The Group and BU/OU/Support Department governance structure and process;
    • BU/OU/Support Department operating parameters;
    • Laws, rules and regulations impacting BU/OU/Support Department area of operations;
    • The Group's principles and requirements of the Group's Code of Business Conduct (COBC), Group Policies and Authorities ('GPA') and related policies and procedures.
    • The basic application of risk management in the BU/OU/Support Department area of operations;

    [the above is collectively known as 'requirements']

    Drive, lead and/or assist in:
    • Maintaining compliance to the requirements.
    • Guiding others, where required.
    • Raise concerns and seek guidance when in doubt.
  • KGiSL

    Wintel Support Engineer

    4 days ago

    KGiSL Malaysia, Selangor Full time

    Company Description · KGiSL is a BFSI centric enterprise software company focused on Banking, Insurance, Capital Markets, & Wealth Management segments. The company harnesses the power of machine learning, artificial intelligence, analytics, data science, and cloud to empower clie ...

  • Agensi Pekerjaan Asia Recruit Sdn Bhd

    System Support Engineer

    4 days ago

    Agensi Pekerjaan Asia Recruit Sdn Bhd Selangor, Malaysia Full time

    Company Profile · Our client is one of the most recognizable brands within their industry. With dynamic growth and innovation within the globe, they are well-positioned to maintain market leadership into the future. They are currently on the lookout for an exceptional candidate t ...

  • Ctc Global Sdn Bhd

    Technical Support Engineer

    4 days ago

    Ctc Global Sdn Bhd Selangor, Malaysia Part time

    Role Responsibilities: Install, troubleshoot, and configure of Microsoft Window Operating System and Microsoft applications in the Desktop and Notebook. · Install and troubleshoot anti-virus software, patches and hot-fixes for MS or other applications. · Installation and troubles ...

  • E2 POWER SDN. BHD.

    OpenShift Cloud Support Engineer

    4 days ago

    E2 POWER SDN. BHD. Malaysia, Selangor Full time

    Job Summary · Be an integral part of OCBC Groupâs Cloud Middleware Application service team to support & operate OCBCâs Application and cloud native services. · We leverage modern technology and stacks to support and scale the bankâs applications and provide lasting value to our ...

  • AFFIN Group

    Systems Engineer, Field Support End User Support

    4 days ago

    AFFIN Group Malaysia, Selangor Full time

    Create your future with Affin You too can make a difference. · Join us at AFFIN, where the open minds meet and be inspired by a shared commitment to great work. Here, you don't just stay at the forefront of the industry – you can make a difference too. · Key Responsibilities · En ...

  • Agensi Pekerjaan ASK Resources Sdn Bhd

    Machinery Maintenance Supervisor

    1 day ago

    Agensi Pekerjaan ASK Resources Sdn Bhd Klang, Malaysia

    **Employer Background** · Food Manufacturer · **Position Title** · MACHINERY MAINTENANCE SUPERVISOR · **Working Location** · Pulau Indah · **Salary Range** · Up to RM5,000 · **Responsibilities** · - Assist Senior/Assistant/Machinery Maintenance Engineer for all machinery installa ...

  • JAC Malaysia

    QA/qc Manager

    3 days ago

    JAC Malaysia Klang, Malaysia

    Location: · - Klang- Specialisation: · - Engineering & Manufacturing- Salary: · - MYR 72, ,000 (Annual)- Reference: · - PR/ Contact details: · - Kin Yip Chew- Job published: · - March 19, :53**Your new company**: · An established leading metal provider in Malaysia and a prominent ...

  • JAC Malaysia

    Technical Support Manager

    4 days ago

    JAC Malaysia Selangor, Malaysia

    Contract type: · - Permanent- Location: · - Selangor- Specialisation: · - Engineering & Manufacturing- Reference: · - PR/ Contact details: · - Stephanie Yen- Job published: · - January 22, :53**About The Client** · Our client was founded in 1873, is based in Stockholm, Sweden. Th ...

  • UMW Holdings

    Executive, Production

    1 week ago

    UMW Holdings Selangor, Malaysia

    Business Unit: Manufacturing & Engineering- Company: UMW Lubetech Sdn Bhd- Job Requisition ID: 1370**The Person**: · - **Academic Qualifications** · - Diploma, Bachelor Degree in Science/ Engineering ( Chemical, Mechanical or other related) · - **Work Experience** · - Min 1-2 yea ...

  • Mercure Kuala Lumpur Glenmarie

    Technician

    1 week ago

    Mercure Kuala Lumpur Glenmarie Selangor, Malaysia

    **Job Description**: · - Provide support service to the Maintenance Manager · - Technician to assist in meeting the strategic goals of the department · - Perform general and emergency repairs and maintenance to all plant and equipment based on skill and experience level · - Carry ...

  • Kossan Engineering (M) Sdn Bhd

    Technician (Mechanical / Electrical)

    1 week ago

    Kossan Engineering (M) Sdn Bhd Klang, Malaysia

    **Job Requirement**: · - Possess Certificate or Diploma in Mechanical / Electrical engineering or equivalent. · - Minimum 2 years working experience in manufacturing industry. Fresh graduate will be considered for entry-level position. · - Able to work under minimum supervision. ...

  • Eaton

    Project Manager

    15 hours ago

    Eaton Selangor, Malaysia

    **What you'll do**: · "A. Manage & control projects to meet the clients' requirements and ensure cost control to meet project budget · B. Oversee Service Engineers / Contractors in project implementation according to clients' requirements · C. Manage Switchgear, transformer, LV s ...

  • UMW Holdings

    Executive, Demand Planner

    15 hours ago

    UMW Holdings Selangor, Malaysia

    Business Unit: Manufacturing & Engineering- Company: UMW Lubetech Sdn Bhd- Job Requisition ID: 1404**The Person**: · Academic Qualification · - Diploma/ Degree in Marketing, Business Administration, Statistic or related field · Work Experience · - Minimum 3 years relevant experie ...

  • GE Gas Power

    Apac Maintenance Support Leader

    2 days ago

    GE Gas Power Selangor, Malaysia

    **Job Description Summary**: This role is primarily responsible for providing maintenance related support to the region O&M contracts, to ensure excellence during the Mobilization, Execution and Demobilization phases of the contracts in the region. · The Maintenance Support Leade ...

  • Graymont

    Remote Operations Supervisor

    1 day ago

    Graymont Selangor, Malaysia

    **Remote Operations Supervisor** · **Our Role** · This is an exciting opportunity, available due to internal career development and progression, to lead our Remote Operations Center (ROC) and team based in Petaling Jaya, Malaysia. Reporting into the Director of Maintenance & Proc ...

  • JAC Recruitment Malaysia

    Stamping Technician

    1 week ago

    JAC Recruitment Malaysia Selangor, Malaysia

    Location: · - Selangor- Specialisation: · - Salary: · - MYR 60, ,000 (Annual)- Reference: · - PR/ Contact details: · - Sakthi Easwaren- Job published: · - April 12, :18- Job Responsibility- Analyze and repair most problem occuring in production machine or equipment efficiently · ...

  • IDEAL QUALITY SDN BHD PLANT 3 (SUBSIDIARIES OF KOSSAN GROUP)

    Maintenance Technician

    4 days ago

    IDEAL QUALITY SDN BHD PLANT 3 (SUBSIDIARIES OF KOSSAN GROUP) Klang, Malaysia

    **JOB DESCRIPTION** · **A. PURPOSE AND SCOPE** · This job description defines the minimum expectation of Maintenance Technician in Maintenance and Engineering department on his duties, responsibility and expected knowledge · **B. DUTIES AND RESPONSIBILITIES** · - To perform Preve ...

  • VBC ELECTRO-HEAT SDN BHD

    Qc Technician

    2 days ago

    VBC ELECTRO-HEAT SDN BHD Klang, Malaysia

    List-ID: Today 14:43 · **Job Description**: · - Perform all incoming and outgoing QC inspection (raw material, WIP, and FG). · Prepare QC reports about daily outcome of QC processes. · Check that raw and packing materials are QA approved. · Look into customer complaints by invest ...

  • GE Gas Power

    Apac Operations Support Leader

    2 days ago

    GE Gas Power Selangor, Malaysia

    **Job Description Summary**: This role is primarily responsible for providing operation related support to the region O&M contracts, to ensure excellence during the Mobilization, Execution and Demobilization phases of the contracts in the region. · The Operations Support Leader w ...

  • IDEAL QUALITY SDN BHD PLANT 3 (SUBSIDIARIES OF KOSSAN GROUP)

    Packing Operator

    3 days ago

    IDEAL QUALITY SDN BHD PLANT 3 (SUBSIDIARIES OF KOSSAN GROUP) Klang, Malaysia

    **DUTIES AND RESPONSIBILITIES** · - Carry out job according SOP by leader / Supervisor / Executive / Engineer or others superior assigned. · - Control 5S and housekeeping at respective working area. · - Achieve given target and goal. · - Ensure given documentation, records are up ...