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    Application Analyst - Malaysia, Kuala Lumpur - flexHR

    flexHR
    flexHR Malaysia, Kuala Lumpur

    1 week ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner.
    • Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times.
    • Follow up closely with customers to ensure full resolution of issues.
    • Deployment of service releases, patches, requests and customizations.
    • Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached.
    • Conduct application training for internal & external usersâ other duties as assigned.

    Job Requirements

    • May require an associate degree in a related area. At least 2 years of related experience.
    • Ability to troubleshoot and diagnose problem.
    • Good customer service skills.
    • Ability to work both independently and as part of a team.
    • High level of interpersonal skills to work effectively with others.
    • Works under minimum supervision.
    • Flexibility - responsibilities may require occasional evening and weekend work.
    • Basic knowledge in SQL is an added advantage.

    Job Benifits

    Fixed hybrid working arrangement
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