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Johor Bahru

    Customer Service Representative - Johor Bahru, Malaysia - Agensi Pekerjaan Star Global Sdn Bhd

    Agensi Pekerjaan Star Global Sdn Bhd
    Agensi Pekerjaan Star Global Sdn Bhd Johor Bahru, Malaysia

    6 days ago

    Default job background
    Full time
    Description

    Our client in the high-tech gaming space is recruiting for Customer Service Executive (outsource call centre/BPO ).

    If you enjoy playing games across all platforms and have a strong passion for Customer Service, they want you

    The Role

    Your Responsibilities will include:

    • Escalating technical issues to the relevant parties when needed and following up till the issues are closed.
    • Ensuring all standards and procedures are followed and maintained.
    • As a Customer Service Representative, you will be providing troubleshooting concerning their memberships, in-game purchases.
    • You will also be required to help in any installation bugs issues by conversing the errors between the developer and the customer.
    • Answering queries and resolving issue relating to usage of standard applications and IT services.
    • Providing monthly help desk reports.

    Ideal Profile

    Skills Required:

    • You possess a Degree/Diploma in Computer Science, Engineering or related field.
    • You have at least 1 year experience, ideally within a Helpdesk / Technical Support role.
    • Computer literate and with a typing speed of 120 words per minute
    • Fluent in Mandarin/English in order to be able to effectively liaise with stakeholders in the region.
    • You are a strong team player who can manage multiple stakeholders
    • You are adaptable and thrive in changing environments
    • You possess strong analytical skills and are comfortable dealing with numerical data

    What's on Offer?

    • Work within a company with a solid track record of success
    • Work alongside & learn from best in class talent
    • Great work environment
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