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    Front Office Supervisor - Malaysia, Kuala Lumpur - Leeon Marketing International Sdn Bhd

    Leeon Marketing International Sdn Bhd
    Leeon Marketing International Sdn Bhd Malaysia, Kuala Lumpur

    2 days ago

    Default job background
    Full time
    Description
    Job Responsibility

    • Front Office Supervisor (Mandarin Speaker)
    • To monitor rooms status and discrepancies.
    • Investigates complaints regarding housekeeping service and equipment, and takes corrective action.
    • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
    • Oversee and lead the housekeeping team, providing guidance and support to ensure a motivated and productive workforce.
    • Inventories stock to ensure adequate supplies.
    • To ensure that Guest Profiles are accurately updated and all returnee guests or VIPs listing are highlighted to Executive Housekeeper for further action plan on delighting guest.
    • Coordinate closely with front office department to ensure all guest rooms are well set up prior to rooming in a guest.
    • To carry out duties as required by superior from time to time
    • Front Office Receptionist (Mandarin Speaker)
    • Perform all check-in and check-out tasks.
    • Greeting guests upon arrival and making them feel welcomed.
    • Respond to guestsâ enquiry & complaints in a timely and professional manner.
    • To provide front desk services to guests.
    • To carry out duties as required by superior from time to time.
    • Conduct regular inspections to ensure compliance with established cleanliness and maintenance protocols.

    Job Requirements

    • Candidate must possess at least Diploma in any field.
    • Proficient in English & Mandarin (including reading and writing)
    • Good Attitude
    • Willing to learn and able to work as a team
    • Experience with similar role is a plus
    • Pleasant personality with good communication and interpersonal skills
    • Willing to work on shifts, weekends and public holidays

    Job Benifits

    • Contributions (EPF, SOCSO and etc)
    • Annual leave
    • Bonus
    • Angpao (CNY, Raya & Deepavali)
    • Medical Claim
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