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    Customer Service - Malaysia, Selangor - GrowthFn

    GrowthFn
    GrowthFn Malaysia, Selangor

    2 days ago

    Default job background
    Full time
    Description
    We are a boutique Staffing Firm based out of Kuala Lumpur. The team has been helping organizations find their Right-Fit employees all across the world for the last 10 years. We cater to IT, Manufacturing, Telecom, Entertainment, Retail, Infrastructure and Renewable Power industries.

    The Role

    Vacancy: - Customer Service Korean

    Location- Ara Damansara, Malaysia.

    Salary: Bi – lingual (Korean + English) RM 8,500

    Permanent Job

    Fresh Graduate or 1 years Customer Service Experience

    Headcounts: 10

    Work: Working hours – Rotational Shift

    Joining Date: ASAP or with Notice Period

    Position Summary

    Primary Job Functions:
    • Answer incoming calls including email and chat in a timely manner.
    • Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
    • Build sustainable relationships and engage customers by taking the extra mile
    • Keep the customer's privacy and protect customer information.
    • Meet personal/team qualitative and quantitative targets.
    • Achieve the given metrics in accordance to the center's commitment to client
    • Manage and resolve customer complaints.
    • Identify and escalate issues to supervisors.
    • Provide accurate information and excellent customer service.
    • Research required information using available resources.
    • Research, identify, and resolve customer complaints using applicable resources.

    Requirements

    • Bachelor's degree or National Diploma
    • Proficient in relevant computer applications
    • Knowledge of customer service practices and principles
    • Excellent data entry and typing skills.
    • Superior listening, verbal, and written communication skills

    Ideal Profile

    • You have at least 1 year experience within a Customer Service or Customer Success role, ideally within the Hospitality, Telecommunications and Other Services industry.
    • You possess excellent interpersonal as well as written and verbal communication skills.
    • You have working knowledge of data entry, Superior listening, typing skills and verbal, and written communication skills
    • You are a strong team player who can manage multiple stakeholders
    • You are a strong networker & relationship builder
    • You are highly goal driven and work well in fast paced environments

    What's on Offer

    • A role that offers a breadth of learning opportunities
    • Leadership Role
    • Attractive Salary & Benefits
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