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    Customer Service Administrator - Selangor, Sepang, Malaysia - Heinemann Duty Free Malaysia Sdn. Bhd

    Heinemann Duty Free Malaysia Sdn. Bhd
    Heinemann Duty Free Malaysia Sdn. Bhd Selangor, Sepang, Malaysia

    Found in: Foundit MY A2 - 6 days ago

    Default job background
    Full time
    Description
    • Provide prompt and courteous assistance to customers via phone, email, chat, and other communication channels.
    • Address customer concerns, troubleshoot problems, and strive for effective solutions to ensure a positive customer experience.
    • Manage orders, returns, and exchanges efficiently and accurately, maintaining detailed records of transactions.
    • Develop a deep understanding of our products or services to effectively address customer inquiries and provide relevant information.
    • Maintain comprehensive and accurate records of customer interactions, transactions, and resolutions in the company's database or CRM system including documentations of tour group transactions.
    • Collaborate with internal teams such as sales, logistics, and finance to coordinate responses and resolve customer issues in a timely manner.Â
    • Gather customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
    • Contribute ideas and suggestions for improving customer service processes, workflows, and systems to increase efficiency and customer satisfaction.
    • Adhere to company policies, procedures, and compliance standards while handling customer inquiries and processing transactions.
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