Customer Service - Petaling Jaya, Malaysia, Selangor - Telecontinent Sdn Bhd

Telecontinent Sdn Bhd Petaling Jaya, Malaysia, Selangor

1 week ago

Full time

Description

Job Responsibility

Inbound 1st Level Technical Support
To analyze, create and resolve tickets (if applicable).
To troubleshoot and guide customers according to solution process and knowledge base to solve incidents and service requests (e.g. Password resets, SW configuration, etc.).
Transform tickets created by E-Mail or Fax into the Ticket system.
Follow up on processing status (e. g. Engineer Time of Arrival)
Identified and escalated priority issues per client specifications
Displayed courtesy and strong interpersonal skills with all customer interactions.
Ensure high levels of customer satisfaction with individual call
Requires ability to multitask and handle diverse, complex issues

Job Requirements

Good communication skills
Preferably contact centre working experience background
Having a good command of the English, Mandarin & Cantonese language due to project nature
University education or certificate preferably in IT or a related discipline
Good computer literacy (able to navigate, utilize computer)
Able to start immediately will be an added advantage.
Experience in handling P.O.S system will be added advantage
Training will be provided

Job Benifits

Remunerations

Allowances (Language, Shift, Parking, Dental & Optical, EPF/ SOCSO, etcâ¦)*
Training will be provided

Working hours

24/ 7 Rotational shift basis with 8 working hour daily
Morning / Afternoon / Midnight shift
5 work days / week (including Public Holiday)
2 days off / week

Location

Plaza 33, No. 1, Jalan Kemajuan, Seksyen 13, 46200 Petaling Jaya, Selangor. (Nearby Asia Jaya LRT station - 10 minute walking distance)

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