- Analyze various data sources and craft proper AB tests. Implement the test setup, monitor the test and analyze the results using appropriate statistical methods.
- Identify the opportunities to optimize voucher constructs
- Benchmark and monitor the product performance and come up with ideas to improve the product by proposing data-driven solutions.
- Communicate with the global and local stakeholders to keep them involved in the product and excellent stakeholder management skills
- Bachelor's degree in science related fields
- 3 or more years working experience in industries like e-commerce, tech startups, consulting or similar industries
- Strong data sense with analytical skills and ability to leverage data to drive decision-making
- Strategic approach towards problem-solving combined with ability to think creatively to drive innovation
- Clear communication and presentation skills, with the ability to articulate ideas and viewpoints rationally to influence change
- Ability to automate repetitive tasks, generate efficient processes to reduce task time
- Self-motivated with a strong proactive, hands-on attitude
- Customer-centric mindset with keen interest in understanding customer behavior and the will to advocate for best-in-class customer experience
- Able to work both independently and collaboratively with cross-functional teams
- Demonstrated project management skills
- Ability to develop hypotheses based on data, design and run experiments, and analyze the results
- Hands-on experience in MySQL, Python, and Google Suites (App script, connected sheets, etc)
- Attention to detail
- Experience in statistical analysis and causal inference is highly preferred
- Experience working with product squads is highly preferred
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Specialist, Customer Experience
Found in: Foundit MY A2 - 13 hours ago
Klook Malaysia, Kuala Lumpur Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
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Customer Experience Advocate
Found in: Foundit MY A2 - 3 days ago
JustLogin Malaysia, Kuala Lumpur Full timeJob Description · We are looking for an experienced, service-oriented, eager-to-grow individual who ensures customers are always setup for success (onboard) and resolve customers issues whatever it takes (technical support). You should be enthusiastic, customer orientated and end ...
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Customer Experience Executive
Found in: Foundit MY A2 - 13 hours ago
Borong Malaysia, Kuala Lumpur Full timeJob Summary: · The Customer Experience Executive will mostly be responsible for connecting and maintaining relationships with potential and existing customers. The incumbent will serve as the customer service personnel for Dropee. · Key Accountabilities: · Deliver exceptional cu ...
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Customer Experience Executive
Found in: Foundit MY A2 - 1 day ago
Funding Societies | Modalku Group Kuala Lumpur, Malaysia Full timeFunding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed in Singapore, Indonesia, Thailand, and registered in Malaysia. We are backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business fin ...
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Executive, Customer Experience
Found in: Foundit MY A2 - 13 hours ago
Prudential BSN Takaful Berhad Malaysia, Kuala Lumpur Full timePrudential's purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our peop ...
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Specialist, Customer Experience
Found in: Foundit MY A2 - 13 hours ago
Klook Malaysia, Kuala Lumpur Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
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Customer Experience Specialist
Found in: Talent MY C2 - 1 day ago
Klook Travel Technology Sdn Bhd Kuala Lumpur, Malaysia Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mo ...
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Specialist, Customer Experience
Found in: Talent MY C2 - 1 day ago
Klook Travel Technology Sdn Bhd Kuala Lumpur, Malaysia Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mo ...
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Customer Experience Specialist
Found in: Talent MY C2 - 1 day ago
Klook Travel Technology Sdn Bhd Kuala Lumpur, Malaysia Full timeAbout Klook · Klook is the go-to travel and leisure e-commerce platform for experiences and services anytime, anywhere. Founded in Hong Kong in 2014 out of passion for discovery, our purpose today is to inspire and enable more moments of JOY. Even when the COVID-19 pandemic hit, ...
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Customer Experience Manager
Found in: Talent MY C2 - 1 day ago
Teads Kuala Lumpur, MalaysiaWho we are · We are a global AdTech company with over 1200 employees across 30 countries with over 100 different nationalities · Competing against the biggest tech companies · Inventor of the InRead Video · Partner with the biggest media agencies and brands · Global partners ...
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Customer Experience Officer
Found in: Betterteam US S2 T2 - 3 weeks ago
Comfort Works Kuala Lumpur, Malaysia Full timeThis role has been closed as of 6 Mar 2024. However, if you're still interested in joining our team, join our Talent Pool at the link below · The RoleComfort Works is looking for an enthusiastic and dedicated customer experience officer to enhance our customer experiences for th ...
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Customer Experience Specialist
Found in: beBee S2 MY - 6 days ago
Klook Kuala Lumpur, Malaysia Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
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Customer Experience Assistant Manager
Found in: Foundit MY A2 - 13 hours ago
Funding Societies | Modalku Group Malaysia, Kuala Lumpur Full timeFunding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and p ...
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Head of Customer Experience – Hospitality
Found in: Foundit MY A2 - 13 hours ago
GatedTalent - Connecting Top Executive Search Firms And Executives Malaysia, Kuala Lumpur Full timeHead Of Customer Experience · JOB DESCRIPTION · Team Leadership and Development: Lead the Customer Service team, focused on delivering a best-in-class customer service experience in the online travel domain · Technical Expertise: You have an extensive experience with B2C E-commer ...
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Manager, Global Customer Experience
Found in: Foundit MY A2 - 6 days ago
Klook Malaysia, Kuala Lumpur Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
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Senior Customer Experience Specialist
Found in: Talent MY C2 - 1 day ago
Honeywell Kuala Lumpur, MalaysiaResponsibilities · You will deliver excellent customer service and manage the needs of our customers (internal and external) through our communication channels (phone and email), such as receiving high volume customer enquiries, orders or any associated item. · Processed all or ...
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Customer Experience, Insurance Services
Found in: Talent MY C2 - 1 day ago
Klook Travel Technology Pte. Ltd. (Singapore) Kuala Lumpur, Malaysia Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mo ...
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Customer Experience Specialist – Japanese
Found in: Talent MY C2 - 1 day ago
Agoda Kuala Lumpur, MalaysiaThe Opportunity: · If you are looking for a rewarding and exciting career in customer service, we want you We are currently looking to recruit Customer Support Specialists to be based in our Malaysia office. This is a fantastic opportunity to develop your customer service skills ...
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Customer Experience Specialist Vietnamese Speaker
Found in: Talent MY C2 - 1 day ago
Cargill Kuala Lumpur, MalaysiaJob Purpose and Impact · The Customer Service Specialist is all about delighting our customers and constantly innovating the customer experience that we provide for our customers and business partners via effective processes and with the help of future implementation & digitaliz ...
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Customer Experience Specialist Thai Speaker
Found in: Talent MY C2 - 1 day ago
Cargill Kuala Lumpur, MalaysiaJob Purpose and Impact · The Customer Experience Specialist Thai Speaker is all about delighting our customers and constantly innovating the customer experience that we provide for our customers and business partners via effective processes and with the help of future implementa ...
Analyst, Customer Experience - Kuala Lumpur, Malaysia - foodpanda
Description
Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. Today we start our journey to become a Center of Excellence by the end of 2022 and we would like YOU to Join us. To know us better, check out this video
foodpanda's Central Operations is looking for a ANALYST, CUSTOMER EXPERIENCE
SENIORITY LEVEL : Mid-senior level
FUNCTION : Customer Experience
LOCATION : Southgate Commercial Centre, Kuala Lumpur, Malaysia
ROLE POSITIONING AND OBJECTIVES
The position comes with a heavy focus on problem solving through data analytics, delivering outstanding operational excellence outcomes, continuous process and product improvements. You are a lover of methodology and optimisation, who is excited about the opportunity to create and experiment with processes to constantly improve operations with data-driven decisions, and is willing (and able) to guide cross-functional teams in iterating and implementing them. You should be data-driven and have an analytical mindset. If you see a spreadsheet or Tableau report you know straight away the right questions to ask to get actionable outcomes. You can design the right solution for the right environment using the direct effort of multiple independent departments, and have the diligence to push and follow through in order to deliver the desired outcomes.
WHAT YOU WILL OWN:
ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE
At Central Operations we "Work smarter together", "Always add value" & "Look for trouble", these are our guiding principles that will make us a Centre of Excellence in no time. We aim to create a magical experience for you here at foodpanda as we win through diversity by hiring the BEST talents from all walks of life.
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