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    Trust and Safety Associate – Japanese/Korean speaker - Kuala Lumpur, Malaysia - QuessGlobal Malaysia Sdn Bhd

    QuessGlobal Malaysia Sdn Bhd
    QuessGlobal Malaysia Sdn Bhd Kuala Lumpur, Malaysia

    1 week ago

    Default job background
    Full time
    Description
    Review, classify and/or remove content according to client guidelines, using specific tools and channels


    • Understand and remain updated on changing client policies and guidelines
    • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
    • Serve as an advocate for the user community
    • Participate in process improvement initiatives that improve quality and efficiency of work
    • Participate in continuous training programs and workgroup discussions for optimal development
    in the role


    • Engage in conversation around socially sensitive topics with the purpose of keeping our
    communities safe
    Basic Qualifications/Skills Needed


    • Degree in any tertiary education or higher education
    • Strong coping, emotional resilience, and stress-management skills
    • Excellent comprehension, communication, in both English and Japanese/Korean language skills
    • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best
    interest of client policies


    • Strong attention to detail
    • Comfort synthesizing and analyzing information from multiple streams
    • Strong critical thinking and decision-making skills
    • Deep familiarity and passion for the internet, internet platforms, and internet culture
    • High affinity and cultural awareness of political and social situations regarding the relevant market
    and region that will be supported


    • Ability to work well individually and as part of a team
    • Flexibility in meeting changing business needs in a fast-paced environment
    • Commitment to quality, efficiency, and effectiveness
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