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Kuala Lumpur

    Operation Support - Malaysia, Kuala Lumpur - Telecontinent Sdn Bhd

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    Full time
    Description
    Job Responsibility

    • Managing cases and enquiries by Dealer, Premier Dealer, Sales, and Exceptional handling request and answering calls.
    • Plan, manage, coordinate, and execute all dealers request cases via Trouble Ticket or Email,
    • Ensuring all cases are worked on and executed within the service level agreed.
    • Flexibility on shift changes & willing to work on weekends & Public Holidays
    • Manage Planned and Unplanned Leave and Punctuality
    • Provide support and guidance to internal customers and Dealers.
    • Ensuring fully equipped with product knowledge, system knowledge, process, and policies.
    • Support Human Resources on staff registration or cancelation of lines, outside KV.
    • Focus and achieve high productivity.
    • Support Test Sim registration.
    • E Recharge reset password.
    • Assistance with Sales PIC on any enquiries via e mail / WhatsApp.

    Location : Level 10, U Mobile HQ, Berjaya Times Square, Jalan Imbi Kuala Lumpur

    Job Requirements

    • Can start immediately
    • Education: SPM & Diploma Holder
    • Preferably with call handling experience.
    • Language spoken: Fluent in Bahasa Malaysia & English, additional language is an advantage.
    • Other Skills: Basic computer knowledge & typing.,Telephone Etiquette., Problem-Solving Skills

    Job Benifits

    • RM2150 per month (Fixed)
    • Allowances (Performance, Shift, Overtime, Bonus, EPF/ SOCSO, EIS etcâ¦)

    Operation Hours

    • Monday – Sunday (incl. Public Holiday)
    • 10am – 7pm or 1pm-10pm
    • Rotational Shift (5 days work,2 days off))

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