- An exciting career opportunity in an international, challenging business environment characterized by high pace and diversity with a focus on creating valuable relations with our customers.
- A fun-filled and motivating workplace.
- Career development program
- A comprehensive learning and development plan in Customer Service including soft skills and communications skills
- End-to-end knowledge of shipping/freight forwarding and cross-functional projects
- Customer business acumen and ability to know what factors drives the decision making
- Onboard customers and build strong and collaborative relationship with both established and new customers
- Be primary point of contact for own customers and ensure smooth execution of the end to end shipments lifecycle by working closely with the customers as well as internal stakeholders.
- Understand of external factors impacting customers' supply chain & understand their sense of urgency, service needs, drivers and desires.
- Ability to align customer expectation upfront & to be able to respond with suggested solutions
- Be fully responsible for customer satisfaction across Maersk product offerings
- Lead digital adoption discussions with customers
- Cross sell and upsell logistics and services products and customers
- Performance review with customers
- Responsible for vendor management and shipment order consolidation planning without physical cargo execution.
- Proactively track shipments and notify customers of relevant deviation from the transport plan including potential solutions and alternatives
- Willingness to go extra miles towards the customers & with focus to provide solutions
- In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders
- At least 2 years of customer service-related experience, preferably working in a freight forwarding company/carrier-related role.
- Good command of written and spoken English
- Excellent communication and presentation skills
- Good Excel and analytical skills
- A change agent, always ready to try new initiatives
- Able to work independently and also a team player
- A problem solver with a positive attitude
- Exhibit professionalism and friendliness
- Someone who is excited to do or learn the above
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Malaysia [Real estate agent] No sales experience required A person who can introduce and manage real estate
Found in: beBee S2 MY - 5 days ago
BEYOND BORDERS CO.,LTD. Kuala Lumpur, Malaysia【Business summary】 · Our company is a real estate company headquartered in Japan with approximately 60,000 overseas real estate investment properties around the world. · We have staff with extensive real estate buying and selling experience in our local subsidiaries in various co ...
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Manager, Shipper Support
Found in: Foundit MY A2 - 1 day ago
Ninja Van Subang Jaya, Malaysia, Selangor Full timeJob Responsibilities · Lead and manage a team of agents, providing guidance, coaching, and support to ensure high performance and motivation · Monitor team performance against KPIs and targets, taking any corrective actions as required · To develop specific KPIs to measure and mo ...
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QA Customer Contact Center
Found in: Foundit MY A2 - 3 days ago
Envo Bpo Services Sdn Bhd Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Responsibilities · Maintain and develop internal support and call center quality standards · Review a subset of support agentsâ conversations (calls, emails, chat, etc) on Klaus · Assess support interactions based on internal standards · Accompany evaluations ...
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Senior Underwriter
Found in: Foundit MY A2 - 4 days ago
Jobs via eFinancialCareers Petaling Jaya, Malaysia, Selangor Full timePrimary Details · Time Type: Full time · Worker Type: Employee · To provide quality and efficient service to agents, brokers and customers, to formulate and implement strategies in order to increase market share and to achieve objectives for the business growth. · Responsibilitie ...
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RM 5,000 Mandarin Repossession Team Lead in Finance Industry @ Petaling Jaya
Found in: Foundit MY A2 - 3 days ago
GLOBAL OUTSOURCING GROUP Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Good working knowledge and practical experience in Repossession, Sale/Auction of vehicle. · Responsible for all aspects of pre- and post-repossession handling. · Responsible for monitoring and maintaining repossession recovery service standard. · Serve as a k ...
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Operation Officer
Found in: Foundit MY A2 - 1 day ago
Afiela Marketing Sdn Bhd Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Lead and manage Companyâs Operation, verify and follow up issues. · Work out, manage and maintain Outlet Standard Operating. Develop & review Standard Operating Procedures and observed & carry out consistently · Support the Operation team by conducting and im ...
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Sales Executive
Found in: Foundit MY A2 - 1 day ago
Yaju Sdn Bhd Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Responsible for active and direct sales and marketing activities of company, locally and internationally. · Attend to phone enquiries and walk in customer professionally. · Deal with external agents to bring in potential business in selling properties, prepar ...
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Manager, Tax
Found in: Foundit MY A2 - 8 hours ago
Star Media Group Berhad Petaling Jaya, Malaysia, Selangor Full timeResponsibilities: · Oversee tax and treasury function for the whole Group, ensuring compliance, efficiency, and accurate financial reporting. · Ensure timely submission on tax regulatory compliance for the Group. · Involve in E-invoicing implementation. · Manage the Group's trea ...
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Contact Support Workforce Management Manager
Found in: Foundit MY A2 - 5 days ago
GXBank Petaling Jaya, Malaysia, Selangor Full timeGet To Know Our Company · GX Bank Berhad - the Grab-led Digital Bank - is the the FIRST digital bank in Malaysia, approved by BNM to commence operations. We aim to leverage technology and innovation to serve the financial needs of the unserved and underserved individuals, and mic ...
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Digital Marketing Executive
Found in: Foundit MY A2 - 1 day ago
Techtrans Advanced Sdn Bhd Subang Jaya, Malaysia, Selangor Full timeJob Responsibility · Passionate about social media platforms, staying updated on the latest trends, and leveraging them effectively for marketing purposes. · Responsible for communication with clients, Key Opinion Leaders (KOLs), and agents to build strong relationships and partn ...
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Accounts Executive
Found in: Foundit MY A2 - 4 days ago
Glory HR Solutions Petaling Jaya, Malaysia, Selangor Full timeAn established and leading beauty and health company is looking for an Accounts Executive to join the team. · As an Accounts Executive, you will play a pivotal role in: · Handle and manage full set of accounts, ensuring accurate and timely preparation of financial reports and sch ...
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VP, Corporate Recovery
Found in: Foundit MY A2 - 5 days ago
MBSB Bank Berhad Petaling Jaya, Malaysia, Selangor Full timeJob Purpose: · To lead, manage and supervise in order to achieve high performance of the department as a whole as well as strategizing and planning the best possible/effective approach or method towards resolving all Corporate Conventional/Islamic Accounts. · Key Responsibilities ...
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Senior Accounts Executive
Found in: Foundit MY A2 - 5 days ago
Executive Recruiters Petaling Jaya, Malaysia, Selangor Full timeTo handle full set of accounting, account payable, account receivable, cash book and general ledger entries. · In charge of the financial transaction that spending in the company. · Ensure that the banks and debtors reconciliation to avoid any incurred error such as miss out an ...
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Senior Account Executive
Found in: Foundit MY A2 - 1 day ago
Empire Asia Events Marketing Sdn Bhd Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Manage full set of accounts following accounting principles, including bank reconciliation, schedules, journal entries, and other deliverable required for reporting purposes. · Record and process accounts payable and accounts receivable. · Assist in preparati ...
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Agency Development Manager
Found in: Foundit MY A2 - 1 day ago
Etiqa Insurance and Takaful Subang Jaya, Malaysia, Selangor Full timeResponsibilities · You will be responsible with leading the region's agency team, with the guidance from the Area Manager in meeting the overall Department's targets and KPIs. · You will obtain monthly sales data, recruitment of new agents data, submission of cases data from Perf ...
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Assistant Finance Manager
Found in: Foundit MY A2 - 1 day ago
PASONA GROUP INC. Petaling Jaya, Malaysia, Selangor Full timeAbout the Company · Distributor of petrochemical products and industrial chemical products, but also in warehousing, repacking, and distribution on both local and international fronts. · Responsibilities · Purpose · To prepare proper accounting records following the Group Accou ...
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Senior Manager, Finance
Found in: Foundit MY A2 - 1 day ago
BTC Recruitment Malaysia - Executive Search Recruitment Agency Petaling Jaya, Malaysia, Selangor Full timeOpen Position: Senior Manager, Finance (Regional MNC IT Company) · A Regional MNC IT Company is currently hiring a Senior Manager, Finance to join the team and be based in the Selangor office. You will be responsible to lead the Finance Team to manage the finance operations for t ...
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Accounts Coordinator
Found in: Foundit MY A2 - 4 days ago
CH Management Consultants Sdn Bhd Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Handle full set of accounts (training will be provided) · Preparation of year end audit schedules and liaise with auditor / tax agent. · Prepare and exposure in payroll closing. · Responsible for all financial and accounting matters. · Performs other duties a ...
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Manager, Group Financial Reporting
Found in: Foundit MY A2 - 5 days ago
Star Media Group Berhad Petaling Jaya, Malaysia, Selangor Full timeResponsibilities · Preparation of monthly consolidation and Group reporting/management information within the stipulated timeline · Preparation of consolidation and Group reporting for quarterly announcement to Bursa Malaysia and statutory reporting · Lead analysis of the Group' ...
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Insurance Consultant
Found in: Foundit MY A2 - 3 days ago
All Weather Portfolio Plt Petaling Jaya, Malaysia, Selangor Full timeJob Responsibility · Responsible for attracting new clients and developing new relationship to support future business. · Maintaining good relationship with new clients and prepare proposal for new clients. · Sense of responsible to guide your friends and client to achieve financ ...
Vertical Customer Experience Agent - Petaling Jaya, Malaysia - Maersk
Found in: Talent MY C2 - 2 days ago
Description
Builds strong and lasting relationships with customers and provides second-to-none customer service. Has responsibility for the end-to-end customer experience. Engages in constructive problem resolution and provides solutions. Acts and communicates proactively to keep customers informed of any issues or changes. Addresses root causes and seeks continuous improvements; is constantly looking for ways to improve work processes. Works independently and assists the team in realizing goals and standards; shares knowledge and best practices.
The role of the Customer Experience Agent is to own and manage the customer experience who is using our booking agent service. This includes proactively monitoring and managing the end-to-end shipment cycle in compliance with the company procedures, ensuring that the cargo is transported as per the transport plan promised.
We offer
Purpose of the role: Responsible for owning and managing key clients/runways (KCR) customers by identifying issues proactively, building a strong relationship with customers, and identifying solutions that benefits both Maersk and customers.
Key Responsibility
Who we are looking for