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    Partner Growth Manager - Malaysia, Kuala Lumpur - JustLogin

    JustLogin
    JustLogin Malaysia, Kuala Lumpur

    4 days ago

    Default job background
    Full time
    Description

    As a Partner Growth Manager, you will play a pivotal role in building and maintaining strong relationships with our partners. Your primary focus will be on ensuring the success and satisfaction of our partners, driving mutual growth, and contributing to the overall success of our HR software solutions.

    Responsibilities:

    Partner Relationship Management:

    • Build and nurture strong, long-term relationships with strategic partners.
    • Act as the main point of contact for partner inquiries, concerns, and escalations.
    • Collaboration and Communication:
    • Work closely with internal cross-functional teams to ensure seamless communication and collaboration with partners.
    • Regularly update partners on product enhancements, new features, and industry trends.

    Partner Onboarding and Training:

    • Facilitate the onboarding process for new partners, ensuring a smooth transition and understanding of our products and services.
    • Provide training sessions to partners on the effective use of our HR software solutions.

    Performance Monitoring and Reporting:

    • Track and analyze key performance metrics to assess partner success and identify areas for improvement.
    • Generate regular reports for both internal and external stakeholders.

    Issue Resolution:

    • Address and resolve partner issues promptly and effectively, collaborating with internal teams as needed.
    • Implement preventive measures to minimize potential challenges.

    Customer Satisfaction:

    • Conduct regular satisfaction surveys and feedback sessions to gauge partner satisfaction and identify opportunities for improvement.

    Requirements:

    • At least 2 years of relevant experience in a SaaS or Software company is preferred.
    • Proven track record of working in a partner/ customer-facing role.
    • Bachelor's degree or equivalent in any discipline.
    • Experience working with, and managing, stakeholders and partners/ customers.
    • A high level of accuracy and attention to detail is required.
    • Excellent communication and interpersonal skills.
    • Flexible approach, able to operate effectively with uncertainty and change.
    • Driven, self-motivated, enthusiastic, and with a 'can do' attitude.
    • Proficient in both English and Mandarin, with the ability to navigate and effectively communicate in the Chinese market.
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