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    Japanese Player Support Executive - Kuala Lumpur, Malaysia - PTW

    PTW
    PTW Kuala Lumpur, Malaysia

    Found in: Talent MY C2 - 5 hours ago

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    Contract
    Description

    We are hiring for Player Support Executive, Team Lead and Tier-1.

    Team Lead: 1 person

    Tier-1: 2 persons

    Your responsibilities will be as below:

    Tier-1

    • Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.
    • To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.
    • Identifying correcting and advising on technical issues in the customer's computer, mobile app and/or video game console.
    • Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

    Team Lead

    • Managing the day-to-day activities of the team.
    • Motivating the team to achieve organizational goals.
    • Delegating tasks to team members.
    • Conducting training of team members to maximize their potential.
    • Empowering team members with skills to improve their confidence, product knowledge, and communication skills.
    • Conducting quarterly performance reviews.
    • Contributing to the growth of the company through a successful team.
    • Creating a pleasant working environment that inspires the team.

    Requirements

    • Proficient in both verbal and written communication skills in Japanese (Kanji) and English.
    • Ability to communicate in Japanese via email/chat/phone (required to liaise with Native Japanese-speaking customers).
    • Ability to deliver excellent customer service quality utilizing soft skills.
    • Able to understand games from a gamer's perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.
    • Ability to solve and analyze information accurately with appropriate speed and guidelines.
    • Team player.
    • Those with strong interest in games are preferred.

    Benefits

    • Opportunities for promotion
    • Casual (e.g. T-shirts)
    • Medical
    • Regular hours, Mondays - Fridays
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