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    Customer Support Executive - Malaysia, Kuala Lumpur - Skyways Technics

    Skyways Technics
    Skyways Technics Malaysia, Kuala Lumpur

    1 day ago

    Default job background
    Full time
    Description

    Skyways Technics is looking for a trustworthy and goal-oriented professional, to join our Customer Support Executive job position in Asia, in our facility in Subang, Malaysia.

    The direct reporting line will be with the Customer Support Manager.

    Responsibilities:

    • Respond to customer queries in a timely manner
    • Process repair orders in collaboration with sales managers
    • Liaise on incoming and out-going spares in coordination with our logistics and planning teams, as well as freight forwarders
    • Liaise with Technical Services regarding updates and guidance to be communicated to customers
    • Communicate with customers regarding on-going repair activities throughout the repair process from unit receipt to delivery and final invoicing
    • Follow-up with customers on exchange orders and the receipt of core units
    • Invoice customers

    Requirements:

    Minimum of 1-year of proven work experience in a customer support role focused on the commercial aviation industry in a Part-145 organization is required.

    • Positive problem-solving attitude
    • Excellent communication in English
    • Flexible and responsive
    • Analytical with attention to detail and performance
    • Strong in organization and prioritization
    • Strong Excel and IT systems skills
    • Technical and engineering understanding


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