- Lead by example through service excellence and driving quality initiatives for improved Customer Satisfaction.
- Drive staff development through soft skill training, personal development plans and performance management reviews. Reward and recognise service excellence and keep high staff morale through 'Celebrating Success'.
- Strike balance among task, team and individual to inspire and influence staff to bring out their best.
- Motivate and develop team members to meet business objectives - advice and guidance is given in a constructive manner and supported by appropriate evidence.
- Ensure Assistant Managers are briefed and made aware of individual/department performance achievements/ targets in a timely manner.
- Develop staff to achieve business objectives and achieve individual potential, sharing knowledge and experience and providing assistance on referred issues.
- Create an environment where skills and knowledge is openly shared to achieve department and business goals.
- Ensure performance management scheme is implemented in line with procedures across sections consistently.
- Supporting the initiatives undertaken by the management, HSS, HDPM and Group
- Processes are regularly reviewed to identify improvements that will enhance operational and financial effectiveness.
- Devise and analyse MI requirements/processes to ensure the tracking mechanism is reflective of the current business activities and its ability to measure the GSEs performance across different market with different level of experience.
- Ensure that other business data requirements are completed accurately and supporting statistics/reports/returns are presented to business/management within agreed timescales.
- To acquire a broad understanding of the corporate action processes and to keep abreast with the latest developments in the assigned markets on the rules and regulations by the regulators, stock exchange and etc that may have implication to the daily corporate action processes.
- To plan for allocation/reallocation of resources and process prioritization across the various markets within Corporate Actions to smoothen the impact of erratic workflows/volumes and leave management by ensuring that a robust cross training plan is in place to multi skill operation teams.
- To plan for standardization of corporate action processes by sharing the best practices across the various markets with the aim to enhance cost effectiveness and efficiencies.
- To ensure control measures/checkpoints are established to scrutinize exceptions/errors to prevent any operational losses and reviews on these measures are constantly performed.Procedural changes/new initiatives are reviewed, fully communicated to and implemented.
- To ensure strong internal audit and staff feedback mechanisms are in place to prevent potential frauds/losses.
- Plan for effective cross training taking into account the Global Contingency requirements, Staff Banding progression and Operational requirements and striking a balance among them.
- Ensure 'Knowledge retention' in the section by reinforcing concepts through continuous staff training. (To address the effects of attrition)
- Process productivity and quality targets are set, monitored and achieved to ensure optimum resource utilisation and achievement of business objectives and customer SLA's
- Review Contingency requirements on a periodic basis and invoke relevant business recovery measures as necessary. Carry out effective Operational Risk Assessment by monitoring and implementing risk mitigating plans.
- To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any Requirements
- A post-graduate diploma or degree in any discipline. Higher qualification not a bar provided aspirations commensurate with the position
- At least 3-5 years' experience in a management position with exposure to appraisals, counseling, team building and staff development.
- Experience in a Securities processing environment especially in Corporate Action would be an added advantage.
- HSBC Securities experience would be beneficial especially with exposure to the worldwide aspect of the business.
- Strong leadership skills evidenced by achievement of objectives together with a track record of development of individuals with strong organization and planning skills along with the ability to handle capacity and MI reporting
- Ability to build and maintain relations with business units and continuously give feedback by stringent follow up on service level agreements
- Evidence of strong analytical, statistical and data mining skills to study trends, make projections and to interpret numeric information. Evidence of strong operational decision making and be able to provide analytical support to the teams
- Experience of successfully managing and developing a team in a previous role
- Evidence of process management skills with an ability to initiate process improvements
- Initiate cost control measures by achieving resource efficiency and managing overheads
- Potentially willing to work non-standard Asian hours ( UK hours)
-
Process Manager
Found in: Foundit MY A2 - 23 hours ago
Petroplan Malaysia, Kuala Lumpur Full timeKey Responsibilities: · As a Process Department Manager, shall be responsible to lead and manage effectively Process Team function and resources for Process Engineering and Pre-commissioning and Commissioning as to support company business in execution of proposal and awarded pro ...
-
Process Manager
Found in: beBee S2 MY - 2 days ago
Randstad Malaysia Kuala Lumpur, Malaysia Full timeabout the job · Lead and oversee a team of engineers responsible for Process utilities system; · Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team; · Provide technical leadership ...
-
Process Manager
Found in: beBee S2 MY - 2 days ago
Randstad Malaysia Kuala Lumpur, Malaysia Full timeabout the job · Lead and oversee a team of engineers responsible for Process utilities system; · Mentor and coach team members, supporting their professional growth and development, and ensuring a high level of technical competency within the team; · Provide technical leadership ...
-
Manager, Process Excellence
Found in: Foundit MY A2 - 23 hours ago
Klook Malaysia, Kuala Lumpur Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
-
Manager Process Safety
Found in: Talent MY C2 - 2 days ago
MISC Berhad Kuala Lumpur, MalaysiaPurpose of the Job · Strategize and facilitate the implementation and development of Group Health, Safety and Environment (GHSE) Process Safety Management System ensuring that they are in line with the Group's objectives, strategies, and in compliance with the regulatory require ...
-
System-Process System and Quality Management
Found in: Talent MY C2 - 2 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeSystem-Process System and Quality Management (PSQM) (1 year contract) · Posting Date: 29-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with ...
-
Assistant Manager, Cheque Processing Centre
Found in: Talent MY C2 - 2 days ago
Hong Leong Bank Berhad Kuala Lumpur, MalaysiaIf you are looking to excel and make a difference, take a closer look at us... · We areseeking highly motivated and dynamic professionals for the role of Assistant Manager, Cheque Processing Centre. The main responsibilities ofthis role includeslocal cheque verification, monit ...
-
Manager - Customer Service & Policy Processing
Found in: Talent MY C2 - 2 days ago
Gibraltar BSN Kuala Lumpur, MalaysiaManager · Customer Service & Policy Processing · Job Purpose · Responsible to ensure smooth operation of customer service and policy processing according to internal processes and procedures in order to achieve high service delivery standards. · Job Responsibilities · Monitor ...
-
AVP, Sales Process/Project Management, Personal Financial Services
Found in: Talent MY C2 - 2 days ago
United Overseas Bank Kuala Lumpur, Malaysia Full timeAVP, Sales Process/Project Management, Personal Financial Services · Posting Date: 17-May-2023 Location: Kuala Lumpur, Wilayah Persekutuan, MY · Company: United Overseas Bank (Malaysia) Bhd About UOB · United Overseas Bank Limited (UOB) is a leading bank in Asia with a g ...
-
GBS Process Solutions Operations Manager
Found in: Talent MY C2 - 2 days ago
AstraZeneca Petaling Jaya, MalaysiaAstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialisation of prescription medicines for some of the world's most serious diseases. But we're more than one of the world's leading pharmaceutical companies ...
-
Assistant Manager Cash Processing Centre
Found in: Talent MY C2 - 2 days ago
Nityo Infotech Selangor, MalaysiaSelf rating in English language out of 10 in read, write & speakFull Name Email Phone Number Current Location Education Qualification Total experience Relevant Experience Reason for job change Availabilty to join Current Salary Expected Salary Any other offer on hand Any other in ...
-
Fraud Operations Manager
Found in: Foundit SG A2 - 23 hours ago
Klook Malaysia, Kuala Lumpur Full timeAbout Klook · We are Asia's leading platform for experiences and travel services, and we believe that we can help bring the world closer together through experiences. · Founded in 2014 by 3 avid travelers, Ethan Lin, Eric Gnock Fah and Bernie Xiong, Klook inspires and enables mor ...
-
Be proactive
Found in: Talent NL C2 - 2 days ago
SBM Offshore Kuala Lumpur, MalaysiaRESPONSIBILITIES · As a lead buyer, you are to: · Alignment with Category Managers on the package procurement strategy in the WIN phase of a project. · Lead the negotiations with key suppliers for the main strategic packages. · Ensure proper communication with internal/external s ...
-
Assistant Manager, Incident Management
Found in: Foundit MY A2 - 2 days ago
Tokio Marine Insurance Group (Asia) Malaysia, Kuala Lumpur Full timeResponsibilities · Provide day-to-day incident management support functions, processes, and activities. · Responding to reported incident(s), identifying the root cause, and initiating the incident management process. · Provide service expertise on incident management domain for ...
-
Process Safety Engineer
Found in: Foundit MY A2 - 2 days ago
Airswift Malaysia, Kuala Lumpur Full timeMain missions: · As Process Safety Engineer, you are responsible for supporting the Unit operations with technical input to the prevention and mitigation of Major Events Hazards which represent a major risk to personnel, assets, the environment and our Company reputation. Your ma ...
-
Accounts Receivable Manager
Found in: Foundit MY A2 - 23 hours ago
Kerry Malaysia, Kuala Lumpur Full timeAbout the roleGlobal Business Services (GBS) manages the financial processes for Kerry. Our multilingual and customer-focused employees concentrate on supplying cost effective, compliant and value add services to ensure sustainable growth for Kerry. Here in GBS, we work alongside ...
-
General Ledger Lead
Found in: Foundit MY A2 - 1 day ago
Kerry Malaysia, Kuala Lumpur Full timeAbout the roleGlobal Business Services (GBS) manages the financial processes for Kerry. Our multilingual and customer-focused employees concentrate on supplying cost effective, compliant and value add services to ensure sustainable growth for Kerry. Here in GBS, we work alongside ...
-
Change Manager
Found in: Foundit MY A2 - 23 hours ago
AMK TECHNOLOGY SDN BHD Kuala Lumpur, Malaysia Full timeJob Description · Requirements · i. Scope of Work · Developing and leading the execution of the strategic roadmap for the Modules Change Management process. · Ensuring all changes are documented, approved, and monitored appropriately in accordance with Change Management proces ...
-
Senior Process Engineer
Found in: Foundit MY A2 - 2 days ago
OLEOLOGY Malaysia, Kuala Lumpur Full timeCompany Description · OLEOLOGY is a leading water treatment company based in Perth, Australia. We specialize in providing effective, economically viable, and market-leading oil and hydrocarbon removal solutions. Our advanced MyCelx technology enables us to achieve below detectabl ...
-
Accounts Payable Executive
Found in: Foundit MY A2 - 3 days ago
HTR Asia Sdn Bhd Malaysia, Kuala Lumpur Full timeCompany Description · HTR Asia Sdn Bhd is the IT arm of the Halim Mazmin Group (HMG) located in Kuala Lumpur. The company specializes in Cloud and Infrastructure Services, End-to-End Service Management, Managed Application Services, future technology such as IoT and business proc ...
Manager - Processing - Kuala Lumpur, Malaysia - HSBC
Description
Why join us?
This department is responsible to analyse the corporate actions swift and documents received from agent or registrar and to broadcast it to the client. An accurate broadcast is required in order for client to manage their entitlement projection and to elect on any options provided by agent on the respective CA event.
Apart from notifying the client, the team is also responsible in ensuring client's entitlement has been processed on Pay Date in accordance to CASS rules. Any discrepancy will be investigated with the respective agent or registrar in order for payments to be made accurately to the client.
Aside from ensuring payments are made on timely manner, the team will also investigate on any cash or stock breaks allocate to the team. They will need to identify if the cash or stock breaks are related to any Corporate Actions events and to notify the processing team to make the payments to the clients.
What you'll do:
What you will need to succeed in the role:
Knowledge
Experience
Skills